App Dev & Support Engineer II
About The Position
Conduent is seeking an Application Development & Support Engineer to work with a highly energetic and dynamic team supporting medium to large transaction processing systems for Conduent Services customers. This position requires a detail-oriented individual who will be responsible for providing software support for all customer-escalated issues, with ongoing research, debugging and subsequent release and deployment of product updates. While moderate-to-extensive knowledge of each is required, we are also looking for individuals who excel in one or more of the following six categories: Linux (command line) – Able to use advanced Linux commands for troubleshooting, OS configurations and software deployments. Network Troubleshooting – Strong knowledge of networking concepts. Ability to investigate and research network issues using standard Linux networking tools. SQL/DBMS – Understands and is able to write advanced queries to a database for troubleshooting. Programming/Scripting – Understands fundamental programming/scripting concepts and is capable of creating programs and scripts to solve complex problems (typically in Perl, Bash, JavaScript). File Transfer Tools – Strong knowledge in any of the File Movement tools (e.g. Linoma/GoAnywhere, Connect Direct, etc.) / File Transfer Protocols Kubernetes – Experience managing pods, deploying pods, and proficiency with kubectl.
Requirements
- Excellent working knowledge of Linux and network technologies.
- Moderate skills on TCP/IP, FTP/SFTP, networking concepts and understanding of firewalls and proxies required
- Knowledge of advanced Unix/Linux/Windows commands.
- Experience writing SQL for relational databases (Oracle, Sybase, MS SQL Server, etc.)
- Prior experience in a Level 2 or Technical Helpdesk role preferred.
- Prior experience in a PCI environment or the Payment Industry preferred.
- Ability to utilize computer operating systems utilities.
- Strong communication, customer service, organizational skills, and strong troubleshooting skills are a must.
- Excellent oral and written communication skills, ability to work in a team environment, good customer interaction skills are desired.
- Bachelor’s degree in a related technical field or equivalent work experience. Each year of relative work experience may be substituted for a year of college education, up to two years.
Nice To Haves
- Knowledge of Apache, Tomcat and Glassfish preferred.
- ITIL Service Management knowledge desirable
- Experience supporting and/or migrating applications to a cloud environment (Azure / AWS) is a plus.
Responsibilities
- Responsible for resolving problems and incidents as they occur, work with Level 1 and 3 support personnel to ensure proper steps are taken to resolve those problems and incidents, document new processes and procedures for use by other analysts working on similar applications.
- Will have to provide periodic On Call 24x7 support (once out of every 2 months you are on-call off-hours and weekends).
- Must have the ability to work in a multi-system and multi-platform environment.
- Responsible for coordination with operations center staff to ensure monitoring of production systems.
- Responsible in deploying application upgrades in a Linux environment.
- Responsible for reading and writing Bash and Perl scripts for automated tasks.
- Responsible for tracing errors in Java using source and stack trace data and debug Bash and Perl scripts.
- Responsible for following procedures for processing of batch files, troubleshooting and reporting errors.
- Responsible for documentation of processes and procedures relating to deployments, troubleshooting and environment maintenance for our applications.
- All other duties as assigned.
Benefits
- Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
- Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO) or vacation and/or sick time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
