APM SME - Infrastructure Engineer

Truist•Charlotte, NC

4d•Onsite

About The Position

We are seeking a highly skilled Application Performance Monitoring (APM) Subject Matter Expert (SME)-Infrastructure Engineer with a strong Forward Deployed Engineering (FDE) focus to design, implement, and operate enterprise-grade APM capabilities in support of reliability, scalability, and customer experience objectives. This role blends hands-on APM expertise with direct engagement alongside internal stakeholders and customers to deliver tailored observability solutions in real-world environments. In this role, you will be responsible for the hands-on engineering, configuration, and operational excellence of APM tooling, instrumentation, and telemetry pipelines, while also acting as a forward deployed partner embedding within teams to solve complex performance challenges. You will translate strategic vision into practical, repeatable monitoring solutions and rapidly adapt them to specific use cases. Success in this position means driving measurable improvements in application reliability, operational resilience, and stakeholder confidence through consistent, high-quality APM implementations. This role is expected to materially reduce mean-time-to-detect and mean-time-to-resolve performance issues, strengthen proactive issue identification, and equip engineering, product, and business stakeholders with timely, actionable insights that improve decision-making and service outcomes. A key measure of impact is the ability to turn bespoke solutions into reusable, enterprise-ready patterns that accelerate adoption, improve scalability, and increase the overall maturity of observability practices across the organization. For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.) This position is office-centric 5 days a week in one of our Truist hub locations.

Requirements

Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field.
Minimum of 5 years of professional experience in infrastructure engineering.
Strong knowledge of enterprise infrastructure technologies including cloud, network, database, storage, platform, computing, and middleware.

Nice To Haves

Hands-on experience with APM platforms such as Dynatrace, AppDynamics, New Relic, Datadog, or similar tools.
Experience with OpenTelemetry instrumentation and integration.
Familiarity with Kubernetes, cloud platforms, and microservices architectures.
Proficiency in scripting or programming languages such as Java, Python, Bash, or Go.
Experience supporting APM in large-scale enterprise environments.
Experience in forward deployed engineering, solutions engineering, or customer-facing technical roles.
Demonstrated ability to convert custom solutions into reusable best practices.

Responsibilities

Designs, builds, and implements enterprise infrastructure technology platforms and systems across cloud, network, database, storage, platform, computing, or middleware domains.
Applies automation, monitoring, and optimization techniques to ensure high availability and performance of infrastructure.
Manages infrastructure engineering projects and processes aligned with organizational policies and regulatory requirements.
Collaborates with cross-functional teams and stakeholders to integrate new technologies and continuously improve infrastructure standards and processes.
Troubleshoots and resolves complex technical issues impacting infrastructure performance and reliability.
Supports compliance with technology strategies, standards, and governance to mitigate risks and ensure regulatory adherence.
Reviews and guides infrastructure designs, configurations, and procedures to support operational consistency and knowledge sharing.
Provides technical guidance and direction to lower-level technical professionals.
Develops technical solutions with deep analysis of infrastructure systems and leads infrastructure processes.