APM Lead-Sr. Infrastructure Engineer

Truist•Charlotte, NC

5d•Onsite

About The Position

We are seeking an exceptionally seasoned and strategic APM Lead (Application Performance Monitoring) - Senior Infrastructure Engineer with a strong Forward Deployed Engineering (FDE) focus. This role combines deep technical leadership in APM with hands-on, customer-facing engineering to deliver tailored observability solutions within complex enterprise environments. This role serves as both a top-tier technical authority and a forward deployed partner, working closely with internal stakeholders and external customers to design, implement, and optimize performance monitoring solutions in real-world environments. You will bridge product/platform capabilities with customer-specific needs, ensuring observability platforms directly support reliability, scalability, and business outcomes. In this role, you will establish the long-term vision for APM capabilities while rapidly developing and deploying customized solutions. You will influence architectural decisions across application, platform, SRE, and cloud teams, embedding performance engineering, proactive detection, and data-driven optimization into the full software development lifecycle. Success in this position will be defined by clear, measurable outcomes: materially improving application performance, reducing the frequency and severity of customer-impacting incidents, shortening time to detection and root-cause resolution, and equipping engineering teams with trusted, high-fidelity performance insights at enterprise scale. This role is expected to drive durable operational improvements, strengthen platform reliability and resilience, and increase engineering velocity by making observability more actionable, consistent, and embedded in day-to-day delivery. Equally important, you will convert field experience into repeatable patterns, scalable solutions, and strategic recommendations that shape enterprise observability standards and influence broader technology direction. For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.) This position is office-centric 5 days a week in one of our Truist hub locations.

Requirements

Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field.
Minimum of 7 years of professional experience in infrastructure engineering.
Advanced knowledge of enterprise infrastructure technologies including cloud, network, database, storage, platform, computing, and middleware.

Nice To Haves

Bachelor’s degree and ten or more years of experience.
Hands-on experience with APM platforms such as Dynatrace, AppDynamics, New Relic, Datadog, or similar.
Experience with OpenTelemetry and custom instrumentation.
Strong background in cloud platforms, Kubernetes, and microservices architectures.
Proficiency in programming/scripting languages such as Python, Java, or Go.
Experience in forward deployed engineering, solutions engineering, or similar customer-embedded technical roles.
Proven ability to translate customer-specific solutions into reusable platform capabilities.

Responsibilities

Works to achieve operational targets with major impact on the infrastructure engineering department or job area results and contributes to the development of goals for area of responsibility.
Designs, builds, manages, and implements enterprise infrastructure technology platforms and systems across cloud, network, database, storage, platform, computing, or middleware domains.
Develops and applies automation, monitoring, and optimization techniques to ensure high availability and performance of infrastructure.
Manages large infrastructure projects and programs aligned with organizational strategy and regulatory requirements.
Collaborates with cross-functional teams and external partners to integrate new technologies and continuously improve infrastructure standards and processes.
Troubleshoots and resolves complex technical issues impacting infrastructure performance and reliability.
Ensures compliance with technology strategies, standards, and governance to mitigate risks and ensure regulatory adherence.
Reviews infrastructure designs, configurations, and procedures to support operational consistency and knowledge sharing.
Provides strong technical guidance, training, and direction to infrastructure teams and lower-level technical professionals.
Demonstrates innovative influence with stakeholders in supporting business objectives and technical strategic objectives.