Observability Lead-Sr. Infrastructure Engineer

Truist Bank•Charlotte, NC

2d•Onsite

About The Position

We are seeking a highly experienced and strategic Observability Lead-Sr. Infrastructure Engineer with a strong Forward Deployed Engineering (FDE) focus to define, implement, and scale enterprise observability capabilities. This role combines technical leadership in observability strategy with hands-on, customer-facing engineering to deliver high-impact solutions across complex environments. As an Observability Lead, you will establish the vision and direction for metrics, logs, traces, and telemetry pipelines using modern standards such as OpenTelemetry and a combination of open-source and commercial tooling. You will also operate as a forward deployed partner, working directly with engineering, SRE, platform teams, and business stakeholders to solve real-world problems and deliver tailored observability implementations in production. In this role, you will drive a transition from reactive monitoring toward proactive, intelligence-driven observability. You will influence architectural decisions, embed observability into the software development lifecycle, and ensure solutions are both scalable and adaptable to diverse use cases. Success in this position means improving system reliability, reducing mean-time-to-detect and resolve (MTTD/MTTR), enabling faster root-cause analysis, and creating a consistent, high-fidelity observability experience. You will also translate field learnings into reusable patterns that inform platform strategy and enterprise standards. For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.) This position is office-centric 5 days a week in one of our Truist hub locations.

Requirements

Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field.
Minimum of 7 years of professional experience in infrastructure engineering.
Advanced knowledge of enterprise infrastructure technologies including cloud, network, database, storage, platform, computing, and middleware.

Nice To Haves

Bachelor’s degree and ten or more years of experience, or an equivalent combination of education and work experience
Hands-on experience with OpenTelemetry, including instrumentation, collector configuration, and pipeline design
Experience with observability tools such as Prometheus, Grafana, Jaeger, Elastic, Splunk, Dynatrace, or similar platforms
Strong background in Kubernetes, cloud platforms, and service-oriented or event-driven architectures
Proficiency in one or more programming or scripting languages (e.g., Python, Go, Java, Bash) for automation and integration
Experience in forward deployed engineering, solutions engineering, or customer-facing technical roles
Proven ability to translate customer-specific implementations into reusable platform capabilities and enterprise standards
Demonstrated success in defining observability strategies and influencing platform and engineering roadmaps.

Responsibilities

Works to achieve operational targets with major impact on the infrastructure engineering department or job area results and contributes to the development of goals for area of responsibility.
Designs, builds, manages, and implements enterprise infrastructure technology platforms and systems across cloud, network, database, storage, platform, computing, or middleware domains.
Develops and applies automation, monitoring, and optimization techniques to ensure high availability and performance of infrastructure.
Manages large infrastructure projects and programs aligned with organizational strategy and regulatory requirements.
Collaborates with cross-functional teams and external partners to integrate new technologies and continuously improve infrastructure standards and processes.
Troubleshoots and resolves complex technical issues impacting infrastructure performance and reliability.
Ensures compliance with technology strategies, standards, and governance to mitigate risks and ensure regulatory adherence.
Reviews infrastructure designs, configurations, and procedures to support operational consistency and knowledge sharing.
Provides strong technical guidance, training, and direction to infrastructure teams and lower-level technical professionals.
Demonstrates innovative influence with stakeholders in supporting business objectives and technical strategic objectives.