Infrastructure Observability and Monitoring Lead

CACI International•Chantilly, VA

2d•$103,800 - $218,100•Onsite

About The Position

The CIS program supports our intelligence customer deliver IT services to conduct its globally distributed operations. We are driving an exciting technological transformation of customer IT services by leading the design, development, implementation, and operation of cutting-edge solutions. This includes continuous service improvement through the modernization of IT system infrastructure. CACI is looking for an experienced, innovative, and motivated Infrastructure Observability and Monitoring Manager to support the mission objectives and needs of the customer, the Defense Intelligence Agency. The position is contingent upon award of the DIA SITE III CIO Infrastructure Services (CIS) contract.

Requirements

Must hold a current Top Secret SCI clearance with ability to obtain poly prior to start
DOD 8140 Certification applicable to role (minimum Security+)
An AA and 14+ years of experience, BS/BA and 12+ years of experience, MS/MA and 10+ years of experience, or PhD and 8+ years of experience
Minimum 6 years of hands-on experience designing, integrating, validating, and implementing infrastructure monitoring and management solution
Demonstrated performance leading teams
Practical experience with Splunk, SolarWinds, NETSCOUT, NNMi, HPNA, Cisco Catalyst, ScienceLogic or other infrastructure monitoring and management platforms
Excellent communication, teamwork, leadership and conflict management, and critical thinking skills
Willingness to learn new skills and new technologies.

Nice To Haves

Experience leading teams involved in distributed execution
Degree in Science, Technology, or Engineering
Familiarity with IC ITE services and classified environments
Practical experience with ServiceNow or other ITSM systems
Practical experience with Tableau, and other reporting or dashboard engines
ITIL 4 Foundation Certification

Responsibilities

Leads and manages team of technical personnel to operate and maintain monitoring tools and services to inform team and customer stakeholders
Designs and configures infrastructure monitoring tools and services to promote real-time access to system alerts, cyber status, events, and other data collection that informs Operations teams and Government stakeholders
Monitors and manages user and group access to tools, dashboards, reports, and data
Collaborates with other engineers and Operations teams on requirements, APIs, and other data collection techniques and correlations on integrated infrastructure usage, alert thresholds, and potential aggregation for automated ticket creation
Designs tests using simulations, physical components, and synthetic data transactions to enable Lab-based and in-production validation of system health, availability, and performance
Develops clear and complete documentation for monitoring solutions, analytic platforms, and related activities
Provides Tier 3 engineering support for all monitoring and management solutions to meet SLA requirements