APM Agent

Southeast Airport Services Inc • Orlando, FL

2d • $18 - $20 • Onsite

About The Position

Southeast Airport Services (SAS) is seeking dedicated and customer-focused individuals to join our team as APM Agents. In this role, you will provide exceptional customer service and passenger assistance throughout the airport terminal and concourses during periods when the Automated People Mover (APM/train) is unavailable. APM Agents play a critical role in ensuring passenger safety, comfort, and efficient movement throughout the airport environment.

Requirements

• Must be at least 18 years of age.
• Valid government-issued photo identification.
• Valid Social Security card.
• Valid U.S. Passport or Birth Certificate.
• Non-U.S. citizens must have valid authorization to work in the United States.
• Ability to speak, read, and write English fluently.
• Ability to pass criminal background checks and obtain airport security badge clearance.
• Ability to pass pre-employment drug screening (if required by contract).
• Strong communication and customer-service skills.
• Ability to handle and communicate with large groups of travelers.
• Ability to remain calm and professional in high-traffic, fast-paced environments.
• Willingness to work flexible schedules including early mornings, evenings, weekends, and holidays.
• Self-motivated and dependable.

Nice To Haves

• Previous customer service, hospitality, or airport operations experience.
• Experience working with the public in high-volume environments.
• Multilingual abilities a plus.

Responsibilities

• Greet and assist passengers traveling between terminals and concourses.
• Provide clear directions, information, and customer support using a microphone amplifier.
• Guide passengers along designated indoor and outdoor walking routes.
• Assist elderly passengers, families, and individuals with special needs.
• Ensure passenger safety and maintain orderly crowd movement.
• Monitor passenger flow and report concerns to airport operations or supervisors.
• Always maintain a professional and courteous presence.
• Comply with all airport security, safety, and access-control procedures.
• Perform additional duties as assigned to support airport operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed