23085 - API Marketplace – Product Manager

Ministry of Justice UK•National City, CA

15h•£58,511 - £70,725•Hybrid

About The Position

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply. As a Principal Product Manager, you will be accountable for the product direction, measurable outcomes and continuous improvement of a major product. You will own the product vision, outcomes and roadmap, using a strong data-focused view of product performance, user need, adoption and benefits realisation to shape priorities and decisions. You will use your knowledge of user needs, business goals and strategic drivers to frame problems, set priorities and drive delivery teams to deliver sustainable improvement. You will be responsible for developing the overall vision and strategy for a major product, working with other product managers and through engagement with senior stakeholders, internal and external users, user researchers, content designers, cross-functional product teams, technical strategists and delivery partners. Your work will impact across DTS, HMCTS and the external reputation of the organisation through effective management of products. You will have a deep knowledge of product management techniques and will have developed expert skills. You will provide direction and empowerment to multidisciplinary teams, ensuring return on investment and execution of the vision. You will lead discovery, prioritisation and trade-off decisions, ensuring investment is focused on reusable capability and strategic outcomes rather than isolated point solutions. You will understand where the product for which you are responsible fits within the overall HMCTS landscape, how it fits with other services, common components, data products and cross-cutting capabilities, and the dependencies it has on other teams and technology. You will clarify product boundaries and interfaces with related services such as Common Platform, AI enablement, Scheduling and Listing, data products and other cross-cutting services, ensuring that the relevant services, governance and operational arrangements are in place to support the product. As a Principal Product Manager, you will lead and support product managers responsible for products in a particular area of HMCTS business. You may line manage them, support their professional development and be involved in recruitment.

Requirements

Previous experience in Criminal courts
Previous experience of working in a large digital organization as a product manager or lead product manager
Have been accountable for successful management of a digital product
Prior team management experience having operated as a team leader managing and supporting the work of more junior grades, role modelling what good looks like
Ability to work with technical and business stakeholders to drive out visions, roadmaps and needs; ability to assess and assign priority
Experience of using product data, user insight, demand management and performance measures to shape product direction, prioritisation and benefits realisation
Capability to set direction and methodology (while adhering to agreed standards)
Excellent facilitation, negotiation, and stakeholder engagement skills
Able to provide expert advice to all stakeholders, both junior and senior.
Comprehensive experience as a Product Manager
Resilient and used to finding solutions to difficult and complex situations
Experience of managing potential conflict to resolution being aware of individual needs
Use creative thought to develop possible courses of action
Ability to evaluate risks and make judgements on the most appropriate solutions
Experience of problem solving and working with others to deliver at pace
Able to act independently on day-to-day issues and take a strategic view on operational or policy areas
Contributed significantly to the achievement of policy or business objectives

Responsibilities

Accountable for the product direction, measurable outcomes and continuous improvement of a major product.
Own the product vision, outcomes and roadmap, using a strong data-focused view of product performance, user need, adoption and benefits realisation to shape priorities and decisions.
Use knowledge of user needs, business goals and strategic drivers to frame problems, set priorities and drive delivery teams to deliver sustainable improvement.
Develop the overall vision and strategy for a major product, working with other product managers and through engagement with senior stakeholders, internal and external users, user researchers, content designers, cross-functional product teams, technical strategists and delivery partners.
Provide direction and empowerment to multidisciplinary teams, ensuring return on investment and execution of the vision.
Lead discovery, prioritisation and trade-off decisions, ensuring investment is focused on reusable capability and strategic outcomes rather than isolated point solutions.
Understand where the product fits within the overall HMCTS landscape, how it fits with other services, common components, data products and cross-cutting capabilities, and the dependencies it has on other teams and technology.
Clarify product boundaries and interfaces with related services such as Common Platform, AI enablement, Scheduling and Listing, data products and other cross-cutting services, ensuring that the relevant services, governance and operational arrangements are in place to support the product.
Lead and support product managers responsible for products in a particular area of HMCTS business.
Line manage product managers, support their professional development and be involved in recruitment.

Benefits

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.
Scheme to allow qualifying staff to buy or sell up to three days leave each year.
Additional paid time off for public holidays and 1 privilege day.
Choice of pension schemes.
Extensive range of training and development opportunities.
Opportunity to join employee-run networks.
Family Friendly’ policies such as opportunities to work reduced hours or job share.
Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
Paid paternity, adoption and maternity leave.
Free annual sight tests for employees who use computer screens.