Luxury Apartment Maintenance Manager - Elevate

AIR Communities•Cambridge, MA

4h•Onsite

About The Position

AIR Communities is hiring an Apartment Service Manager for a large Luxury property near Cambridge, MA. This role is contingent upon the successful closing of the management agreement for this asset. Service/Maintenance Managers are crucial in making our apartment communities a great place to live, ensuring pride in appearance and maintenance. AIR Communities utilizes industry-leading technology for a modern approach to maintenance, enabling our teams to efficiently handle resident needs, from apartment turnovers to resolving service requests.

Requirements

At least 3 years of experience with technical maintenance and facilities management in the property management industry.
1-3 years of experience leading a team of people in customer service and asset maintenance
A reliable mode of transportation
Ability to work a flexible schedule including evenings, weekends, 7-day work weeks (depending on community needs and seasonality), and on-call shifts (at least one week a month)
Comfort with physical activity as you must be able and willing to move heavy equipment and machinery
Ability to read, write, and speak English.

Nice To Haves

Passionate about team building
Strong with mechanical aptitude
Solution-focused
Practical
Motivated
Customer service oriented
Highly organized
Great trouble-shooter
Expert on attention to detail

Responsibilities

Lead and develop a team of 3+ direct reports
Provide exemplary service to residents and team members
Manage all aspects of property maintenance which includes vendor relationships, service staff, preventative maintenance, apartment turns, and resident service requests
Communicate property maintenance and capital needs to management and ensure maintenance and capital needs are addressed
Ensure property follows / in compliance with AIR operating procedures/guidelines, regulations, and other compliance matters including those related to Environmental Health & Safety
Manage budget efficiently to maximize return on investment while maintaining highest level of quality and customer service

Benefits

100% discounted 1 Bedroom Apartment Benefit option may be available to live on-site at the community where you are working.
401(k) plan with up to 6% employer match contribution.
Paid time off including vacation, sick time, and 14 holidays.
Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
Paid parental leave of up to 16 weeks.
Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
15 hours of paid time annually for community service.
Commuter benefits and pet insurance.
Consumer discounts on various products and services.
Opportunities for ongoing professional development, leadership training, and career growth.