Apartment Resident Relations Manager - Village at Baldwin Park

AIR Communities•Orlando, FL

41d•$23 - $27•Onsite

About The Position

We are hiring an Apartment Resident Relations Manager to join our team at Village at Baldwin Park in Orlando, FL. Our Resident Relations Managers play an important role in creating exceptional experiences and building strong relationships within our communities. If you're a relationship-focused professional who takes pride in delivering outstanding service, solving problems, and making a positive impact in your community, we want you on our team!

Requirements

1+ year of customer service experience in a fast-paced environment, such as property management, hospitality, retail, food service, or a related industry
Strong customer service and problem-solving skills with the ability to address resident needs professionally and effectively
Excellent communication and relationship-building skills
Ability to stay organized, manage competing priorities, and follow through on commitments
Comfortable using technology and learning systems used to manage resident information and communications
Flexible schedule with availability to work during community office hours, including weekends as needed based on community and seasonal needs
Reliable transportation
Ability to communicate effectively in English, both verbally and in writing

Nice To Haves

A relationship-builder who genuinely enjoys helping people and creating positive experiences
A strong communicator who can navigate questions and concerns with professionalism and empathy
Organized and dependable, with the ability to manage multiple priorities and follow through
A problem-solver who stays calm, takes initiative, and works toward practical solutions
A collaborative team player who can adapt quickly in a fast-paced community environment

Responsibilities

Build strong relationships with residents and deliver exceptional customer service throughout their experience with AIR
Serve as a key point of contact for resident questions, concerns, and community needs
Listen to resident concerns, identify solutions, and follow through to help create positive outcomes
Partner with onsite teams to coordinate resident requests and support day-to-day community operations
Communicate community updates and important information clearly and professionally
Support resident retention by creating positive experiences and identifying opportunities to strengthen resident satisfaction
Assist with community events and initiatives that promote resident engagement
Maintain accurate resident information and communications using community management systems
Adhere to Fair Housing laws, regulations, and AIR policies

Benefits

Paid time off including vacation, sick time, and 14 holidays.
Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
401(k) plan with up to 6% employer match.
Paid parental leave of up to 16 weeks.
Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
15 hours of paid time annually for community service.
Commuter benefits and pet insurance.
Consumer discounts on various products and services.
Opportunities for ongoing professional development, leadership training, and career growth.