Apartment Maintenance Technician II

Windsor Communities • Austin, TX

1d • Onsite

About The Position

Windsor Communities is seeking a Service Technician II for their Windsor North Austin location. This role is crucial for maintaining property curb appeal, ensuring resident satisfaction through efficient repairs, and contributing to a positive living environment. The company is recognized for its excellent customer service, having received the 2025 Kingsley Excellence Award for Overall Customer Service.

Requirements

• High school diploma or GED.
• Minimum of 2 years of experience in apartment maintenance or a related field.
• Proficient in using hand and power tools.
• Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Experience and ability using smart devices and property management software.
• Ability to lift and carry up to 50 pounds.
• Ability to stand, walk, bend, and climb stairs/ladders for extended periods.

Nice To Haves

• Technical training or certifications in relevant fields (e.g., HVAC, plumbing, electrical) preferred.
• EPA Type II preferred or ability to become certified within 90 days of start date.
• CPO (Certified Pool Operator) preferred or ability to become certified within 90 days of start date.

Responsibilities

• Perform routine maintenance tasks including plumbing, electrical, painting, carpentry, and appliance repairs.
• Maintain property curb appeal and all pool/spa/fountains.
• Complete work orders efficiently and ensure they are closed out within 24 hours.
• Prepare vacant units for new residents, including painting, cleaning, and necessary repairs.
• Respond to emergency maintenance requests and after-hours calls in an on-call rotation.
• Conduct regular inspections and preventive maintenance on all equipment and systems (e.g., HVAC, plumbing, electrical, Fire & Life Safety) to ensure proper functioning and to prevent potential issues.
• Ensure compliance with all safety regulations and policies.
• Maintain a clean and safe working environment using proper PPE (Personal Protective Equipment).
• Manage and track inventory of maintenance supplies and equipment. Request replacements as needed from Service Manager.
• Maintain accurate records of maintenance activities, repairs and daily mechanical rounds.
• Interact with residents in a professional and courteous manner, addressing their concerns promptly and effectively.
• Support the company’s values and culture.
• Interact professionally with contractors, vendors, and suppliers.
• Work closely with the property management team to identify and resolve maintenance issues.

Benefits

• 30% housing discount eligible at a Windsor Community.
• Annual PTO including: 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave after completing 1-year of employment, 10 paid holidays annually, and up to 3 floating days.
• Bi-annual regional sales, service, and performance awards.
• Cellphone stipend of $20/month.
• Annual shoe/accessory allowance.
• Tuition assistance.
• Training, mentoring, growth, and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED