Apartment Maintenance Manager - The Debra Metrowest

AIR Communities•Orlando, FL

2h•Onsite

About The Position

We are hiring an Apartment Maintenance Manager for our apartment community The Debra Metrowest in Orlando, FL. Service Managers are critical business leaders who directly influence resident satisfaction, renewal performance, property appearance, and overall asset value. At AIR Communities, you'll have the support, technology, tools, and resources needed to lead efficiently while developing your team and delivering an exceptional resident experience. AIR Communities uses industry-leading technology, mobile work order systems, preventive maintenance tools, and streamlined processes that allow Service Managers to focus on team leadership, resident satisfaction, and operational excellence.

Requirements

3+ years of multifamily maintenance, facilities management, building operations, or related property maintenance experience.
1+ years of experience leading, coaching, and developing maintenance technicians or service teams.
Demonstrated ability to manage work orders, preventive maintenance programs, apartment turns, vendor relationships, and maintenance operations.
Strong working knowledge of building systems including HVAC, plumbing, electrical, appliances, and general maintenance.
A reliable mode of transportation.
Ability to work a flexible schedule, including evenings, weekends, emergency response situations, and rotating on-call assignments.
Ability to safely lift, move, and operate maintenance equipment and machinery.
Ability to read, write, and communicate effectively in English.

Nice To Haves

Passionate about developing, mentoring, and leading high-performing teams.
Ability to diagnose and solve complex maintenance challenges.
Solutions-oriented and proactive in addressing issues before they impact residents.
Practical, resourceful, and confident making operational decisions.
Motivated by delivering exceptional resident experiences and team results.
Customer-focused with a service-first mindset.
Highly organized with strong planning, prioritization, and follow-through skills.
Excellent troubleshooting and problem-solving abilities.
Detail-oriented with a commitment to quality, safety, and compliance.
Takes pride in maintaining a community that residents are proud to call home.

Responsibilities

Lead, coach, and develop a maintenance team while fostering accountability, engagement, and high performance.
Drive resident satisfaction through responsive service, quality workmanship, and strong communication.
Oversee all maintenance operations, including preventive maintenance programs, apartment turns, vendor management, work order completion, and capital improvement initiatives.
Partner with community leadership to identify maintenance, operational, and capital priorities that improve asset performance and resident experience.
Maintain compliance with all company policies, environmental health and safety standards, local regulations, and operational procedures.
Manage maintenance budgets, inventory, contracts, and resources to maximize operational efficiency while maintaining exceptional quality standards.
Utilize technology and performance metrics to monitor service delivery, team productivity, and operational outcomes.

Benefits

Pay rate in line with skills and experience, including target bonus
Quarterly Customer Service Satisfaction Bonuses
Apartment Discount Benefit option to live on-site
Paid time off including vacation, sick time, and 14 holidays.
Medical, dental, vision, and life insurance options
HSA/FSA plans
Short and long-term disability paid by the company.
401(k) plan with up to 6% employer match.
Paid parental leave of up to 16 weeks.
Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
15 hours of paid time annually for community service.
Commuter benefits
Pet insurance.
Consumer discounts on various products and services.
Opportunities for ongoing professional development, leadership training, and career growth.