Apartment Assistant, Fall 2027 - Spring 2028

University of Delaware•Newark, DE

4d•Onsite

About The Position

Apartment Assistants (AAs) support the administrative functions of University Courtyard Apartments (UCA) and help maintain a safe and secure environment for resident students. They respond to student and facility needs after hours, foster community and belonging, and complete related administrative duties, including organizing and distributing mail and packages, answering office phones, and responding to questions. The position reports directly to the Apartment Coordinator (AC) and is a live-in role; AAs must reside in their assigned room. AAs participate in a weekday and weekend duty rotation, with standard duty hours from 7:00 p.m. to 7:00 a.m. Duties include office coverage and availability in the building, as well as interaction with community members. On historically active weekend days, AAs may be scheduled for daytime and/or 24-hour on-call shifts. AAs also staff the Clubhouse office for at least eight hours per week during its operating hours, which may include weekends. The role requires work during breaks and holidays, and availability for weekly Wednesday evening meetings and department trainings, as well as August training and opening activities and all closings. Applicants must be undergraduate students enrolled in a degree-granting program at the University of Delaware. AAs must have completed at least 24 credits by the start of the appointment and have a minimum 2.5 semester and cumulative GPA. Code of Conduct infractions and active sanctions may affect eligibility. Continuing education and graduate students are not eligible.

Requirements

Must be an undergraduate student enrolled in a degree-granting program at the University of Delaware; graduate and continuing education students are not eligible.
Must have completed at least 24 credits by the start of the appointment.
Must have a minimum 2.5 semester GPA and cumulative GPA.
Must be available Wednesdays from 7:30 p.m. to 9:00 p.m. weekly for staff meetings and department trainings.
Must be available for August 2027 training and opening, and all closings, breaks, and holidays.
Code of Conduct infractions within the twelve months before the appointment start or active sanctions may render a candidate ineligible.
Must reside in the assigned room.

Responsibilities

Participate in the UCA duty rotation on weekdays and weekends, including standard overnight duty hours from 7:00 p.m. to 7:00 a.m.
Provide office coverage and remain available in the building during duty hours, interacting with community members.
Work daytime and/or 24-hour on-call shifts on historically active weekends when additional staff availability is needed.
Staff the Clubhouse office for at least eight hours per week during its operating hours, which may include weekends.
Distribute and organize mail and packages, distribute keys, fobs, and resources, answer office phones and questions, and assist students.
Inform students about Residence Hall Regulations and Code of Conduct policies; address violations, follow up with students and the Residence Hall Coordinator as necessary, and document incidents.
Read and remain familiar with the Student Guide to University Policies.
Inform and update the Residence Hall Coordinator and other professional staff about important building or floor occurrences and students with possible emotional, physical, or mental health concerns.
Maintain composure and carry out responsibilities during emergencies and crisis situations.
Respond to and manage crises, support residents, and coordinate with professional staff and emergency services as needed.
Serve as a mandatory reporter under Title IX guidelines and comply with relevant laws and regulations.
Enforce university and residential life policies fairly and consistently.
Collaborate with other Apartment Assistants, Residence Life staff, and university departments to support community goals and initiatives.
Engage in self-reflection and seek feedback to improve job performance and leadership skills.
Attend weekly Wednesday staff meetings and department trainings, and be available for August training and opening, closings, breaks, and holidays.
Reside in the assigned room.