Apartment Assistant, Fall 2027 - Spring 2028

University of Delaware•Newark, NJ

3d•Onsite

About The Position

Apartment Assistants (AAs) support the administrative functions of University Courtyard Apartments (UCA) and help maintain a safe, secure, welcoming, and inclusive environment for resident students. They respond to student and facility needs after hours, foster community and belonging, and carry out administrative responsibilities. The position reports directly to the Apartment Coordinator (AC) and is a live-in role; assistants are required to reside in their assigned room. AAs participate in a duty rotation and staff the Clubhouse office, helping with mail and packages, keys, fobs and resources, office phones, questions, and other assigned administrative duties. They inform students about residential policies, respond to and document policy violations, communicate relevant concerns to professional staff, and support residents in emergencies and crises. The role also involves collaboration with Residence Life staff and university departments, serving as a mandatory reporter under Title IX guidelines, and ongoing reflection and professional development. The schedule varies and is discussed with the department. Standard duty hours are 7:00 p.m. to 7:00 a.m.; additional daytime or 24-hour on-call shifts may be scheduled on historically active weekend days. Clubhouse office work is at least 8 hours per week and may include weekends. Assistants must be available for a weekly Wednesday staff meeting and training, August 2027 training and opening, and work during closings, breaks, and holidays. The anticipated start date is August 2027. The estimated compensation is a $2,550 stipend plus a room stipend.

Requirements

Be enrolled as a fully matriculated student in a degree-granting undergraduate program at the University of Delaware; graduate students and continuing education students are not eligible.
Have completed at least 24 credits by the start of the appointment.
Have a minimum 2.5 semester GPA and a minimum 2.5 cumulative GPA.
Be available Wednesdays from 7:30 p.m. to 9:00 p.m. for weekly staff meetings and department trainings.
Be available for August 2027 training and opening, and for closings, breaks, and holidays.
Reside in the assigned room as this is a live-in position.
Code of Conduct infractions are considered before an appointment offer; infractions within the 12 months before the appointment start date or active sanctions may make a candidate ineligible.

Responsibilities

Participate in the UCA duty rotation on weekdays and weekends, including standard overnight duty hours and additional scheduled shifts when needed.
Staff the Clubhouse office for at least 8 hours per week, distributing mail and packages, providing keys, fobs, and resources, answering questions, and assisting students.
Interact with community members and help foster a sense of community and belonging.
Inform students about Residence Hall Regulations and Code of Conduct policies, address policy violations, and follow up with students and the Residence Hall Coordinator as needed.
Read and remain familiar with the Student Guide to University Policies.
Inform the Residence Hall Coordinator and other professional staff about important floor or building occurrences and students who may have emotional, physical, or mental health concerns.
Respond to and manage emergencies and crises, support residents, and coordinate with professional staff and emergency services as needed.
Serve as a mandatory reporter under Title IX guidelines and comply with relevant laws and regulations.
Enforce university and residential life policies fairly and consistently, and document incidents as required.
Collaborate with other Apartment Assistants, Residence Life staff, and university departments to support community goals and initiatives.
Reflect on performance and seek feedback to improve job performance and leadership skills.
Attend weekly Wednesday staff meetings and department trainings, and be available for August training and opening, closings, breaks, and holidays.