AP Customer Service Coordinator

Grocery Outlet Career•Emeryville, CA

About The Position

The Accounts Payable Customer Service Coordinator supports the day-to-day operations of the Accounts Payable department by monitoring workflow, responding to customer service inquiries, and helping ensure invoices are processed accurately and timely. This role serves as a primary point of contact for internal business partners, store personnel, suppliers, and other departments, providing prompt resolutions to payment and invoice-related questions. The AP Customer Service Coordinator monitors workflow queues, identifies processing issues and trends, and works with the appropriate teams to resolve problems and improve efficiency. The position also provides support to Accounts Payable processors by assisting with escalated issues, researching discrepancies, answering process-related questions, and helping maintain consistent application of Accounts Payable policies and procedures. This role requires a strong understanding of Accounts Payable processes, attention to detail, effective communication and problem-solving skills, and the ability to build positive working relationships across the organization. A solid understanding of Grocery Outlet's business operations is essential to providing effective support to both internal customers and external suppliers. This role reports to the Accounts Payable Team Supervisor.

Requirements

College degree is preferred
2+ years of experience in Accounts Payable
Strong communication and excel skills
Ability to balance multiple tasks in a high volume of environment
Self-motivated, team player
Ability to work effectively at all levels within an organization
Ability to follow company procedures
High degree of attention to detail and desire to deeply understand all aspects of a process or system
Demonstrated ability to independently manage time, organize and prioritize tasks effectively, and be able to meet deadlines with minimal supervision

Responsibilities

Respond to customer service inquiries by serving as a primary point of contact for internal business partners, store personnel, suppliers, and other departments.
Provide prompt resolutions to payment and invoice-related questions.
Identify opportunities to improve VIM processes: review VIM and Inbound Administration workplaces periodically and identify areas for workflow process improvement.
Review VIM data to identify duplicate invoices and processing issues.
Partner cross-functionally to streamline workflows and enhance operational performance.
Work with Store Operators and Operations Team, escalate issues as needed.
Provide support to analyze and reconcile vendor statements to ensure accounts are accurate and in good standing.
Proactively identify and resolve discrepancies to prevent payment delays or account holds.
Support Accounts Payable processors by assisting with escalated issues, researching discrepancies, answering process-related questions, and helping maintain consistent application of Accounts Payable policies and procedures.
Assist the team with invoice processing and iReq cases.