Annuity Operations Specialist (Charlotte, NC ((Hybrid) or Remote)

Brighthouse Financial•Charlotte, NC

3d•$90,000 - $110,000•Hybrid

About The Position

As an Annuity Operations Specialist, you’ll be responsible for supporting continuous improvement by identifying opportunities for efficiency and/or cost savings. This person will work with key stakeholders to understand the operational impact of an issue across the entire organization and work with the appropriate parties to implement change based on that understanding. The position will be dependent upon maintaining consistent service experience by working directly with Third Party Administrators (TPAs) and key internal business partners (e.g., Distribution, Marketing, IT) to improve processes and working relationships.

Requirements

5–7 years of experience in the life insurance and annuity industry, with a focus on operations processes, workflows, and process excellence
Current knowledge of the Annuity/Retirement Solutions Operations environment and platforms
Strong project management skills with experience driving cross-functional collaboration
Proven ability to identify processing issues, operational risks, and improvement opportunities
Data analytical skills
Proficient in Microsoft Office Suite
Ability to apply an advisor/client perspective when evaluating processes and solutions
Customer-centric mindset, ability to prioritize and resolve issues
Interpersonal, relationship building skills, and a client-service mindset
Solid written and verbal communication skills
Time management skills and attention to detail
Passion for continuous improvement
Must be comfortable with and driving change

Responsibilities

Review product/distribution requirements to determine impact to business, including systems, forms, workflows, and client correspondence
Write, document, review, and obtain sign-off on business requirements
Partner with IT to translate business requirements into system capabilities and assess downstream business impact
Document current and future state workflows to support development and enhancement efforts
Work directly with Third Party Administrators (TPAs) to identify areas for continuous improvement through process mapping, root cause analysis, brainstorming, business impact assessments, gap analysis, and project planning
Support continuous improvement efforts within Insurance operations
Collaborate with Director of Annuity Operations to discuss existing service-level misses, systemic issues, and potential service disruptions that might impact operational processes, and work towards service improvement activities
Help to create, refine, and implement Standard Operating Procedures within the TPA and partner with BH key stakeholders (e.g., Legal, Compliance, Product) where needed
Partner with internal business partners (Distribution, Marketing) to assist advisor and Client Issue Resolution in addressing service-related problems relating to operations processes
Work with Director of Annuity Operations to maintain customer experience by using various monitoring processes and resolution of service problems

Benefits

Base salary ranging from $90,000 - $110,000 plus competitive performance-based incentives
Flexible Work Environment
20 days of paid time off
16 paid company holidays per calendar year
Paid volunteer time
Paid study time
401(k) savings plan with company match (up to 6%)
Annual company nondiscretionary contribution (3%)
Financial counseling services
Competitive medical, vision, and dental plans
Tax-free health savings accounts with potential company contributions up to $1,000 per family
Up to 16 weeks of paid leave for new parents
Back-up dependent care
Dependent care flexible spending account
Up to a $25,000 lifetime maximum during your adoption, infertility, or surrogacy journey
Company-paid basic life insurance
Short-term disability insurance