Annuity Analyst – Insurance Claims

DXC Technology • Farmington Hills, MI

3d • Hybrid

About The Position

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more at DXC.com . At DXC, we use the power of technology to deliver mission-critical IT services that help our customers modernize operations and drive innovation across their IT ecosystems. We offer solutions across business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and the modern workplace. Our DXC Insurance Services practice supports clients by optimizing and transforming operations, reducing costs, and creating agile channels for growth. Our teams combine technology, process expertise, and best practices to automate and improve complex business processes—especially in the middle and back office—while enhancing customer experiences. We are seeking a detail-oriented and customer-focused Annuity Analyst – Death Claims to support one of our key financial services accounts. In this role, you will process annuity death claims with accuracy, empathy, and efficiency. You’ll work closely with internal departments and external contacts to ensure compliance with service standards and regulatory guidelines, while continuously identifying opportunities for improvement in customer and operational processes.

Requirements

• High School Diploma or equivalent.
• 2–4 years of relevant experience in insurance operations, annuity processing, or related areas.
• Strong understanding of insurance products, policies, and claims procedures.
• Proficiency with Microsoft Office and MS Teams.
• Excellent written communication, documentation, and customer service skills.
• High attention to detail and a professional, client-focused attitude.

Nice To Haves

• Bachelor’s Degree in a related field.
• Experience handling annuity or death claims specifically.

Responsibilities

• Process annuity death claims accurately in accordance with internal procedures and compliance requirements.
• Communicate professionally with agents, beneficiaries, and internal teams to resolve questions or provide claim status updates.
• Ensure timely execution of transactions, in line with internal standards and regulatory (SEC and other) timelines.
• Identify and escalate any suspicious or potentially fraudulent activity.
• Provide exceptional customer service via both written correspondence and verbal communication.
• Maintain accurate documentation of all claim activities and decisions.
• Adapt to evolving business needs by learning new systems or processes.
• Support initiatives aimed at process optimization and enhancing customer satisfaction.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED