Annuity Claims Manager
About The Position
The Annuity Claims Manager is responsible for leading and managing the daily operations of the annuity claims teams to ensure timely, accurate and compliant processing of death and maturity claims. This role provides strategic oversight, promotes continuous improvement and ensures an exceptional claimant experience. The manager serves as a subject matter expert, collaborates cross-functionally and drives operational efficiency while maintaining regulatory and internal control standards. This is a hybrid position that requires two days a week at our Zionsville corporate office.
Requirements
- 5+ years of annuity claims experience is preferred
- 2+ years in a leadership or supervisory role
- Proven ability to communicate effectively
- Strong knowledge of annuity contracts, death claims processing and regulatory compliance
- Strong problem-solving skills and experience working in a fast-paced environment
- Demonstrated ability to provide expert advise and guidance on complex claims issues
- Strong communication, collaboration and organizational skills
Responsibilities
- Manage and coach a team of annuity claims processors and reviewers
- Set performance goals, conduct regular feedback sessions and complete performance reviews
- Foster a culture of accountability, empathy and operational excellence
- Oversee staffing levels and allocate resources to meet service level expectations
- Ensure timely and accurate processing of all annuity death, maturity and structured settlement claims
- Monitor and optimize turnaround times, claim accuracy and productivity metrics
- Ensure compliance with state regulations, IRS guidelines and company policies
- Review complex or escalated claims and support resolution of claim disputes
- Identify process inefficiencies and lead improvement initiatives
- Implement controls to minimize operational risk and improve audit readiness
- Partner with technology and transformation teams to automate manual processes
- Serve as a liaison with legal, compliance, product, IT and customer service teams
- Report on operational metrics, risk issues and team performance
- Support strategic projects including product launches, system upgrades or regulatory changes
- Ensure team is adequately trained and maintains up to date knowledge of annuity products and regulatory requirements
- Promote professional development and succession planning
Benefits
- Comprehensive health, dental, and vision insurance plan options
- Basic and Supplemental Life Insurance
- Short and Long-Term Disability
- Employee Assistance Program
- Wellness programs
- 401K plan, with matching contributions
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
