Animal Services Supervisor

City of Rancho Cordova • Rancho Cordova, CA

4d • Onsite

About The Position

Lead a team that makes a difference for animals and the Rancho Cordova community! The City of Rancho Cordova is seeking an experienced Animal Services Supervisor to lead the daily operations of the City's Animal Services Division within the Neighborhood Services Department. This is a hands-on supervisory role responsible for leading and developing Animal Services staff, overseeing field operations and enforcement activities, and ensuring responsive, professional service to the community. We're looking for an experienced animal services professional who is ready to lead a team while remaining actively engaged in operations, complex investigations, and the delivery of high-quality Animal Services programs.

About the Role
As the Animal Services Supervisor, you'll provide leadership and operational oversight for the City's Animal Services Division. Key responsibilities include:

Lead and supervise Animal Services staff, including assigning work, establishing priorities, coaching and mentoring employees, evaluating performance, coordinating training, and ensuring appropriate staffing to meet operational needs.
Oversee the daily operations of the Animal Services Division, including field services, enforcement activities, investigations, service levels, operational procedures, and continuous improvement of programs and services.
Provide technical leadership on complex and high-risk animal investigations, including potentially dangerous and vicious animals, animal cruelty and neglect, animal seizures, and other matters involving significant public safety or animal welfare concerns.
Support field operations and maintain operational readiness, including responding to significant incidents and providing on-call or field shift coverage when staffing shortages, emergencies, or other operational needs require additional support.
Manage and support Animal Services programs and administrative functions, including budget oversight, policies and procedures, ordinances, equipment and vehicle needs, public education, licensing, outreach, and relationships with community partners.
Serve as a key City representative and operational partner, coordinating with law enforcement, the District Attorney's Office, veterinarians, shelters, rescue organizations, regulatory agencies, other City departments, and the community on Animal Services matters.

Requirements

• Be willing to work irregular hours, including evenings, weekends, holidays, and overtime.
• Participate in emergency response and provide on-call and field shift coverage, including performing the duties of subordinate classifications when necessary to maintain operations.
• Reside within a 45-minute commute from the work site.
• Be able to tolerate the euthanasia of animals.
• An Associate’s degree from an accredited college or university in animal science, criminal justice, public administration, business administration, or a closely related field.
• Three (3) years of experience as a Senior Animal Services Officer at the City of Rancho Cordova.
• OR Five (5) years of progressively responsible experience, at a level comparable in scope and complexity to that of a Senior Animal Services Officer at the City of Rancho Cordova, in animal services, animal control, or a closely related field, including at least three (3) years of lead or supervisory experience.
• Possession and maintenance of a valid California driver's license and an acceptable driving record in accordance with the City of Rancho Cordova’s Driving Policy.
• Possession of, or ability to obtain, a Certificate of Completion of Euthanasia by Injection within six (6) months of appointment.
• Possession of a Certificate of Completion of Arrest, Search, and Seizure (Penal Code 832).
• Possession of a Certificate of Completion of an animal law enforcement Basic Academy or equivalent.
• Possession of, or ability to obtain, a Certificate of Completion of CalAnimals Officer Academy Advanced within six (6) months of appointment.
• Possession of, or ability to obtain, designation as a certified Animal Control Officer in the State of California within six (6) months of appointment.
• Possession of, or ability to obtain, a valid First Aid and CPR Certificate, such as issued by the American Red Cross within one (1) year of appointment.

Nice To Haves

• Significant experience in animal services or animal control, including lead or supervisory experience.
• An effective leader who can coach, mentor, develop, and hold staff accountable.
• Strong knowledge of animal services enforcement practices, investigations, and applicable laws and regulations.
• Sound judgment and ability to remain calm during complex, sensitive, or emergency situations.
• Ability to communicate effectively and build positive relationships with staff, partner agencies, community organizations, and the public.
• Organized, adaptable, and comfortable managing competing operational priorities.
• Willing and able to remain hands-on in field operations when needed.

Responsibilities

• Lead and supervise Animal Services staff, including assigning work, establishing priorities, coaching and mentoring employees, evaluating performance, coordinating training, and ensuring appropriate staffing to meet operational needs.
• Oversee the daily operations of the Animal Services Division, including field services, enforcement activities, investigations, service levels, operational procedures, and continuous improvement of programs and services.
• Provide technical leadership on complex and high-risk animal investigations, including potentially dangerous and vicious animals, animal cruelty and neglect, animal seizures, and other matters involving significant public safety or animal welfare concerns.
• Support field operations and maintain operational readiness, including responding to significant incidents and providing on-call or field shift coverage when staffing shortages, emergencies, or other operational needs require additional support.
• Manage and support Animal Services programs and administrative functions, including budget oversight, policies and procedures, ordinances, equipment and vehicle needs, public education, licensing, outreach, and relationships with community partners.
• Serve as a key City representative and operational partner, coordinating with law enforcement, the District Attorney's Office, veterinarians, shelters, rescue organizations, regulatory agencies, other City departments, and the community on Animal Services matters.

Benefits

• Choice of a generous monthly stipend for Medical/Dental/Vision or Cash in Lieu of Medical Insurance.
• 13 paid holidays per year
• Universal Time Off (combined vacation and sick leave).
• CalPERS Retirement.
• Tuition Reimbursement up to $2,500/fiscal year
• Qualified employer for the Public Service Loan Forgiveness (PSLF) program.
• Onsite fitness area & many more employee perks!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree