Animal Services Supervisor - Jurupa Valley

County of Riverside•Jurupa, CA

3d•Onsite

About The Position

The County of Riverside is seeking candidates to fill Animal Services Supervisor positions throughout Riverside County. These positions will provide oversight to the Animal Care Team, consisting of 10-12 employees. The incumbent must be able to thrive in a fast-paced environment with ever-changing priorities and staffing levels. The Animal Services Supervisor will plan for the basic to complex needs of the animals and community members. This includes animal intake, feeding, inventory, shelter care, exercise yards, adoptions, and potentially assisting medical teams with humane euthanasia. For community members, responsibilities include answering calls, responding to in-person and social media inquiries, handling emails, and de-escalation during crisis/emergency situations. Competitive candidates will have extensive job-related animal husbandry lead or supervisory experience. Chameleon Software or other integrated Shelter Case Management Systems is highly desired but not required. Experience in a public or non-profit animal control program or a closely related animal care field is also valuable. This position will be scheduled to work a 9/80 schedule, with hours potentially varying based on business needs, including weekends, holidays, and special events or emergencies. The Riverside County Department of Animal Services operates four shelters and values the dedication of its employees in serving animals and people.

Requirements

Graduation from high school or attainment of a satisfactory score on a G.E.D. test.
Two years of experience, in which one year was in a lead or supervisory capacity, in a public or non-profit animal control program or in a closely related animal care field (e.g., veterinary office, animal grooming facility or animal board and kennel facility), which included responsibility for the caring, impounding and disposing of animals.
Possession of a valid California Driver's License may be required.
Lift, carry, push, and pull heavy objects that may weigh more than 50 pounds.
Exposure to injured or upset animals, smells, dander, excrement, and assist in humane euthanasia.
Knowledge of principles and techniques of supervision related to the selection, training, direction, motivation, and evaluation of subordinates.
Knowledge of state and county laws, codes and regulations governing animal control.
Knowledge of legal liabilities and responsibilities of those concerned with the enforcement of animal control regulations and laws.
Knowledge of causes, symptoms and safe handling of rabid animals.
Knowledge of legal regulations, reports and procedures for the handling of rabies.
Knowledge of correct English usage, grammar, spelling, vocabulary, punctuation, format, and style.
Knowledge of modern office practices and procedures, including preparing correspondence and reports, and filing.
Knowledge of standard office equipment, including the programming of a variety of material information processing equipment.
Knowledge of the capabilities and applications of information processing equipment.
Knowledge of various breeds of animals and their care and feeding.
Ability to plan, schedule and direct the work of others employed in animal care and clerical work.
Ability to supervise kennel investigations.
Ability to write comprehensive and detailed reports.
Ability to exercise tact and good judgment.
Ability to develop and maintain working relationships with the public and other governmental agencies.
Ability to gather and present evidence and testify in court.
Ability to work effectively under stressful situations.
Ability to organize and meet deadlines.
Ability to read, comprehend and interpret laws and regulations pertaining to animal control.
Ability to perform complex clerical work involving independent judgment and initiative.
Ability to read and interpret information from charts, graphs and tables.
Ability to gather data and organize it into report format.
Ability to understand and interpret laws, rules, regulations, and written policies and procedures, and apply them to specific situations.
Ability to supervise subordinates.
Ability to care for and safely handle animals so as to avoid injury to persons and animals.

Nice To Haves

An associate's degree or completion of 60 semester or 90 quarter units from an accredited college or university, preferably with course work in animal husbandry or a closely related field is preferred.
Chameleon Software or other integrated Shelter Case Management Systems is also highly desired but not required.

Responsibilities

Plan, schedule, assign, train, and supervise the activities of the animal care staff including the care of animals, breed recognition, disease control, prosecution of violations of animal control ordinances and laws, and the impounding, releasing, sale, and/or destruction of stray or dangerous animals within a particular geographical area or program function; may act as the Animal Services Chief in the event of his or her absence.
Oversee the administration and clerical work of an assigned department unit including, but not limited to, customer service, veterinary services, call-centers, shelter services, admissions, citations, impounding, adoptions, spay and neuter, foster care, and licensing.
May on occasion repair minor shelter facilities and maintenance issues; contact Facilities for work orders and equipment requests.
May conduct inventory check of animals to ensure all animals are accounted for; may check inventory of supplies in warehouse; prepare food and supply orders for department operations; organize supplies.
Enter licensing, spay/neuter, surgery, microchips, vaccines, adoptions, foster logs, transfers, and release information into database.
Answer customer complaints and provide conflict resolution management.
Oversee the processing of adoptions, euthanasia requests and intend to comply reports.
May handle cash payments for animal services fees; balance and count cash at the close of business.
May conduct audits on reconciliations, microchip transactions and licensing transactions.
May direct the operation of an animal shelter including feeding, kenneling and the general handling of animals, marketing efforts to encourage redemptions and adoptions of animals, and interviewing and selecting new employees.
Plan and participate in departmental training programs for assigned staff; conduct courses and evaluate employee achievements and course effectiveness; prepare performance evaluations and review with subordinates; counsel employees in an attempt to resolve grievances and, when necessary, recommend disciplinary action.
May assist the Animal Services Chief with the planning and developing of the Animal Care Program by identifying objectives of animal regulations, preparing policies and standard procedures, and developing overall goals.
Recommend changes and improvements in existing programs and procedures; assist with the preparation of the annual budget, recommending and justifying adjustments in personnel and equipment.
Interpret ordinances, statutes, regulations, and policies to the staff and general public while providing technical assistance in the resolution of difficult field investigations; prepare case files and assemble necessary documentation; may submit and discuss cases with the Animal Services Chief, Deputy Director and legal counsel, as appropriate.
Promote animal control services by community relations with civic, governmental and private groups; assist the Community Outreach and Education Division; coordinate educational programs with schools, law enforcement agencies, media, and other groups; work cooperatively with other law enforcement groups when joint action is required.
Maintain workload statistics; prepare reports and correspondence concerning the Unit; may set up maintenance schedules for shelter devices required in the performance of animal care duties to ensure that they are kept in safe operating condition.
Review reports and other written materials composed by the staff; conduct and attend various supervisory meetings and conferences with management; may inspect and supervise the maintenance of equipment and vehicles of personnel.