Animal Resource Center (ARC) Coordinator

PASADENA HUMANE SOCIETY • Pasadena, CA

7d • $32 - $41 • Onsite

About The Position

Through transparent communication and resources, the mission of the Animal Resource Center is to inform and empower the public to support the animals in their communities. The Animal Resource Center staff support the welfare of the animals and community served by Pasadena Humane by acting as frontline team members in customer care. The Animal Resource Center staff work with members of the public, staff, and volunteers to assist with animal-related appointments, intakes, and reunifications and ensuring all general inquiries from the members of public are addressed. They support the community through high-quality customer service; delivery of public services; coordinated admissions; problem solving; offering alternatives to intake; providing resources to help keep animals in their homes and out of the shelter; and helping ensure the welfare of the animals in our community. The ARC Coordinator also supports the ARC Manger with addressing customer care concerns and service issues, as well as troubleshooting, problem-solving, and monitoring SNiP services and works with ARC Associates to help case manage, track, and document an individual customer’s animal welfare needs via email, phone call, and in-person appointments and refer to the appropriate internal departments and outside resources, as needed. Additionally, the ARC Coordinator tracks department data and coordinates with all other departments at the shelter to ensure quality customer care and animal care. This position provides critical emergency services and may be required to work to ensure essential and emergency services are maintained in order to meet operational requirements.

Requirements

• High school diploma (or GED/proficiency certificate).
• Must be at least 18 years of age at the time of appointment.
• Two years of experience working in animal welfare, animal rescue, social work, veterinary or human services.
• One year of experience in a leadership role.
• Well-developed interpersonal, public speaking, and communication skills.
• Excellent time management, multi-tasking, and organizational skills.
• High competency in a variety of computer applications including Microsoft Office Suite and email.
• Strong sense of professional judgment and ability to maintain confidentiality.
• Ability to perform multiple tasks and manage several projects simultaneously.
• Ability to lift up to 50 pounds.
• Must interact positively with supervisor, management, coworkers, volunteers, and the public to promote a team effort and maintain a positive and professional approach.
• Must be able to work independently with minimal supervision.
• Must provide positive, proactive customer service.
• Must have a positive attitude and a sense of humor.

Nice To Haves

• Specific training in supervision or leadership may be considered.
• Experience working in an open admissions shelter strongly preferred.
• Experience handling domestic animals and/or wildlife in a medical, zoological, rehabilitation, agricultural or research setting strongly preferred.
• Knowledge of normal cat and dog behavior strongly preferred.
• Knowledge of low stress handling and restraint techniques for domestic animals and wildlife preferred.
• Bilingual (English/Spanish) preferred.
• Must be able to model Pasadena Humane’s Core Values of Learning, Integrity Collaboration and Kindness.

Responsibilities

• Support the ARC Manager with addressing customer care concerns and service issues.
• Troubleshoot and problem-solve.
• Monitor SNiP services.
• Work with ARC Associates to help case manage, track, and document individual customer's animal welfare needs via email, phone call, and in-person appointments.
• Refer to appropriate internal departments and outside resources as needed.
• Track department data.
• Coordinate with all other departments at the shelter to ensure quality customer care and animal care.
• Ensure essential and emergency services are maintained to meet operational requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED