Animal Protection and Control Dispatcher - Larimer Campus

NOCO HUMANE•Loveland, CO

7d•Onsite

About The Position

This is an office-oriented position responsible for answering and responding to citizens’ calls for Animal Protection and Control assistance in a professional and courteous manner and assigning requests to Field Officers on-duty. Performs all clerical duties associated with dispatch duties. Shifts may be scheduled any day of the week (Sunday - Saturday). NOCO Humane is an independent nonprofit working to further the compassionate, safe, and responsible relationship between animals and people. NOCO Humane is a trusted, responsive community leader, providing programs and services essential to the high quality of life for animals and people in northern Colorado.

Requirements

Must be 18 years of age or older.
Minimum of a high school diploma or GED.
Effective verbal and written communication skills.
Clerical, data entry and basic math experience.
Customer service experience including relaying information to customers using a telephone or radio.
Ability to establish and maintain effective and professional working relationships with staff, community partners and citizens.
Ability to assess situations and identify options.
Ability to type 40wpm.
Solid computer and office software skills required.
Skilled in multi-tasking and prioritizing job duties in a fast-paced work environment.
Must be comfortable initiating public contact, relaying information and providing court room testimony.
Ability to follow safety instructions.
Must be able to type and use a radio headset simultaneously while in the office.
Emotional intelligence, ethics and integrity skills required.
Ability to remain calm and level headed in sometimes stressful and emotional work situations and provide professional and courteous customer service at all times.
Ability and willingness to use sound judgement when dealing with confidential information.
Sincere interest in the mission of the Organization.
Ability and willingness to handle animals of all temperaments and in all conditions including injured, ill and deceased.
Able to work a flexible schedule including evenings, weekends and holidays as required.
For employees 21 years of age or older, Valid Colorado Driver’s License and insurable driving record required.
Must maintain personal vehicle insurance requirements.

Nice To Haves

Previous dispatch experience strongly preferred.
Previous animal care, animal welfare and/or animal handling experience strongly desired.
Experience reading and interpreting ordinances a plus.
Knowledge of Chameleon software helpful.
Bilingual English/Spanish (speaking, reading, writing and understanding) is a plus and includes additional compensation.
Knowledge of animal, species, breeds, behavior, and health is helpful.

Responsibilities

Responds to citizens’ calls regarding animal rescue, public safety, the enforcement of animal ordinances and more; assigns and dispatches calls to Animal Protection and Control Officers, oversees Officers’ location and monitors Officers’ safety while in the field. Appropriately monitors and assigns follow-up calls to Officers. Keeps Sergeants informed of progress and potential conflicts or issues.
Assists citizens with interpretation and understanding of animal ordinances, department procedures, and responsible animal ownership.
Maintains accurate logs, reports and statistics of daily activity; maintains accurate filing and storing of various paperwork and data.
Represents the Organization and contracted jurisdictions in a professional and courteous manner at all times and provides excellent customer service.
Stays abreast of current industry trends, and changes in ordinances and procedures.
Follows all safety protocols and processes.
Assists field officers as needed. Completes impounds and kenneling of domestic animals and applicable wildlife.
Maintains confidential information and confidentiality relating to the Department, Organization and clients.
Becomes euthanasia certified and performs euthanasia of wildlife within six months of employment.
Issues animal control summons and written warnings to citizens at the Shelter.
Meets attendance and punctuality expectations.
Models the Standards of Professional Conduct.
Assists Director of Animal Protection and Control and Sergeants with administrative duties.
Responds to requests for assistance from other jurisdictions and departments as assigned.
Becomes vaccination certified and performs vaccinations as needed to support shelter operations.
Attends meetings and trainings as assigned.
Assists field officers and shelter staff as needed in cases of emergency or disasters within the shelter or in field assignments.
Other duties as assigned.