Campus Police Dispatcher

JCCC•Overland Park, KS

3d•Hybrid

About The Position

The Campus Police Dispatcher supports the JCCC mission by ensuring the safety and security of the campus community through the rapid, accurate management of emergency communications and surveillance resources. This role is responsible for the critical triage of incidents, the coordination of field personnel, and the maintenance of operational compliance with federal and state safety mandates.

Requirements

High school diploma or GED required.
1+ year of related experience.
Must become NCIC, NIMS (National Incident Management System), and ICS certified.

Responsibilities

Answer and process calls to determine the appropriate level of service needed and allocate personnel/resources with public and officer safety in mind.
Initiate calls for campus fire and emergency medical services (EMS).
Provide clear, concise verbal directions quickly to Officers and the public, detailing the nature, location, and priority of the issue.
Use police radio systems, computer-aided dispatch (CAD), and emergency notification systems effectively.
Utilize Criminal Justice Information Systems (CJIS) and National Crime Information Center (NCIC) Databases.
Operate card access/door control systems and CCTV equipment for emergency response and officer support.
Maintain operational knowledge of telephone systems, radio broadcast equipment, and related emergency hardware.
Effectively communicate with difficult callers, including those who are emotionally upset, abusive, non-English speaking, intoxicated, or experiencing mental health crises.
Maintain professional composure while translating chaotic information into clear, actionable intelligence for field units.
Serve as the customer service liaison for the Police Department, handling inquiries and complaints with a courteous and helpful manner.
Assist students, employees, and visitors with crime prevention information, victim assistance, lost and found, and general reporting procedures.
Process the intake, documentation, and return of lost and found property.
Maintain detailed and accurate logs of all phone calls, radio traffic, and dispatched units.
Work with the Clery Act Officer, Title IX Team, and Emergency Preparedness Manager to ensure campus-wide compliance.
Complete all required annual training and professional certifications to maintain operational readiness.
Duties and responsibilities, as required by business necessity, may be updated at any time at the discretion of management.

Benefits

Health insurance with some employer paid options.
Life insurance & AD&D (employer provided)
Retirement plans (403(b), 457(b), and KPERS)
Employer paid 8% contribution into a 403(b) no match required
Paid time off (vacation, sick, personal, and floating holidays)
14 days of paid holidays
Full tuition reduction for JCCC credit courses (for employee and eligible dependents)
Tuition reimbursement / assistance for non‑JCCC courses for employee
Free access to the Gym on campus for all employees and dependents
Discount to the Hiersteiner Child Development Center
And many more!