Animal and Customer Care Associate - Westland
About The Position
The Animal and Customer Care Associate (ACC Associate) performs core adoption center work, including processing adoptions and assisting with intakes and euthanasia requests, while providing high-quality care for people and animals at Michigan Humane shelters. The role provides daily care and well-being for animals in the adoption center, including feeding, cleaning, and enrichment. It also involves assisting customers and adopters, handling related paperwork and payments, and supporting animal care under established protocols and supervision. The position is based at the Westland location in Westland, Michigan. It is full-time, with four 10-hour shifts, and requires weekend work.
Requirements
- High school diploma or equivalent.
- 1–3 years of related experience.
- Flexibility and ability to thrive in an emotional, fast-paced work environment.
- Ability to show compassion to animals and people in sensitive situations.
- Good communication skills, diplomacy, and tact.
- Ability to stand for long periods, walk, kneel, bend, and stoop, and lift 50 pounds without assistance.
- Visual acuity to accurately read animal body language.
- Availability to work the required weekend schedule.
Nice To Haves
- Previous animal experience.
Responsibilities
- Provide customer service by assisting customers, answering questions, and explaining procedures and protocols.
- Support clients beyond their immediate needs by connecting them with Michigan Humane programs or other community resources.
- Greet people in person and on the phone in a friendly and professional manner.
- Help potential adopters through the adoption process by listening to their needs, matching them with an animal, and completing forms and paperwork.
- Process cash-handling activities related to adoptions and intakes.
- Treat and care humanely for animals entrusted to Michigan Humane.
- Clean and disinfect kennels, dishes, cages, litter pans, and yard areas daily; spot-clean animal and public areas as needed.
- Feed, water, walk, socialize, and bathe animals according to schedules and established protocols.
- Prepare and provide enrichment items and activities to reduce stress in the shelter environment.
- Maintain cleanliness of public and animal areas and facility grounds, including doing laundry and general upkeep.
- Restock assigned areas with essential supplies at the end of each shift.
- Obtain laboratory specimens such as feces and urine.
- Administer medications and assist with vaccine administration under supervision.
- Assist with animal handling and restraint when necessary.
Benefits
- Competitive salary and benefits.
- Medical, vision, and dental insurance.
- 403(b) retirement savings account.
- Professional development, growth, and continuing education opportunities.
- Positive and collaborative work environment.
- Work-life balance and flexible working hours, including a compressed work schedule option.
- Paid time off and holidays.
- Human and pet bereavement benefits.
- Clinic discounts of up to 75% on services for employees' pets.
- Relaxed dress code.
- Wellness program with professional counseling services available to employees.
- Animal food discount.
- Free or discounted adoption fees.
- Sabbatical policy.
- Uniform allowance.
- Paid parental leave.
- Yearly performance reviews and employee engagement surveys.
- Student Loan Relief eligibility through the Public Service Loan Forgiveness (PSLF) Program.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
