ANIMAL ADOPTION COUNSELOR (CLIENT SERVICE REP)

OPERATION KINDNESS HUMANE SOCIETY • Carrollton, TX

1d • Onsite

About The Position

Operation Kindness Humane Society is seeking a Full-time Adoption Counselor (Client Services Rep) to join our team! Operation Kindness is a pioneer in Texas for assisting animals in need of veterinary care, companionship and most of all, a home. We provide a fun and rewarding work environment with excellent benefits. Spanish speaker a plus! Hourly employees receive time and a half pay if scheduled to work on 10 company designated holidays.

Requirements

• High school diploma or equivalent
• Proven ability to speak, read and write English fluently
• Minimum 6 months previous experience in Customer Service role or 3 months with significant animal care work experience
• Basic computer knowledge (Internet, Microsoft Office)
• Requires occasional lifting and carrying animals and shelter materials weighing up to 40 lbs.
• Requires frequent walking and handling of dogs and cats of a variety of sizes and temperaments.
• Requires frequent and extended periods of standing and walking.
• May be exposed to unpleasant odors and noises.
• May be exposed to bites, scratches and animal diseases.
• Proven record of success in a customer service role or proven record of success at Operation Kindness
• Proven ability to work well in a team environment
• Proven ability and interest in working successfully with all types of people including customers, volunteers, co-workers and supervisors
• Proven ability to multi-task
• Proven record of reliability pertaining to tardiness and attendance
• Proven ability to successfully handle challenging and complex situations
• Feels and expresses a genuine liking for animals and working in an animal care environment

Nice To Haves

• Spanish speak preferred
• Experience working with animals or significant pet knowledge strongly preferred
• Valid driver’s license and satisfactory driving record.

Responsibilities

• Providing service for walk-in customers
• Greets each customer promptly and pleasantly
• Thoroughly explains application and adoption process
• Reviews and verifies animal adoption questionnaire for accuracy and completeness
• Provides customers with kennel passes while providing necessary instruction and information
• Continually observes lobby area and ensures all customer needs are met
• Answers telephones in front lobby area
• Checks voicemail and email and responds to or relays messages accordingly
• Ensures front desk and education room is neat and organized
• Ensures ample copies of required forms are readily available
• Files applications and other necessary forms
• Counseling and showing animals
• Helps make successful matches for adopter and pet
• Shows and handles dogs and cats for all ages and sizes to potential adopters
• Takes dogs of all sizes from cages and runs to designated area for purpose of introducing to potential adopters
• Maintains safe and responsible control of animals at all times
• Adoption/contract process
• Completely reviews adoption documents with adopter
• Enters all adoptions into Petpoint adoption software
• Explains medical records and other pertinent pet information to adopter
• Cleaning
• Thoroughly clean restroom
• Empties lobby and education room trash receptable
• Sweeps and mops lobby floor
• Dusts and cleans all surfaces in lobby and education room
• Vacuums area rugs
• Cleans windows
• Other duties as assigned, including assisting Off-site Adoptions programs

Benefits

• Excellent benefits
• Time and a half pay if scheduled to work on 10 company designated holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees