Adoption Counselor (Per Diem)
About The Position
This position will work at both our Fairport and Greece locations. The role involves conducting adoption consultations, providing exceptional customer service to guests inquiring about adoptions, and answering questions about animals and the adoption process. The counselor is responsible for providing compassionate care to all animals in the shelter, ensuring accuracy of recorded information, and processing paperwork for adoptions. This includes exercising patience and tact with guests in crisis, performing adoption follow-up counseling, and conducting screened adoptions for animals with specific medical or behavioral needs. The position requires maintaining knowledge of different animal species to troubleshoot common problems in adoptive homes, as well as performing overall animal maintenance such as providing food and water, and cleaning cages, kennels, and litter boxes. Maintaining sanitary conditions for animals and work areas is crucial. Responsibilities must be carried out in accordance with company policies and applicable state/federal laws, observing all safety rules and regulations.
Requirements
- High school diploma or equivalent education
- Ability to interpret simple instructions, short correspondence and memos
- Ability to effectively present information in one-on-one and small group situations
- Ability to apply basic mathematical concepts
- Ability to understand detailed and involved instructions and to apply common sense to carry out instructions
- Ability to deal with problems involving few concrete variables in standardized situations
- Strong computer skills such as word and excel
- Ability to learn internal software
- Ability to learn to operate animal chip scanner, cash register, as well as use cleaning supplies
Nice To Haves
- Minimum one year of animal experience (personal or professional)
- One year of customer service experience
- Strong animal handling skills
Responsibilities
- Conduct adoption consultations/conversations and show animals
- Provide exceptional customer service to guests who are inquiring about adoptions
- Answer questions about animals and the adoption process
- Provide compassionate care to all animals in the shelter
- Ensure accuracy of recorded information and process paperwork to adopt animals
- Exercise patience and tact when working with guests in crisis
- Perform adoption follow-up counseling
- Perform screened adoptions for animals with specific medical or behavioral needs
- Maintain knowledge of different animal species and be able to troubleshoot common problems and solutions seen in adoptive homes
- Provide overall animal maintenance—supply animals with food and water, clean cages, kennels and litter boxes
- Maintain sanitary conditions for animals and work areas
- Carry out responsibilities in accordance with the company’s policies and applicable state/ federal laws
- Observe all safety rules and regulations for self and others
- Perform other duties as requested
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
