Ancillary Specialist

DriveTime•Mesa, AZ

1d•Remote

About The Position

DriveTime Family of Brands includes SilverRock, which provides quality warranty and ancillary products, and a customer-friendly claims process. SilverRock offers a variety of ancillary products and administrative services encompassing everything from GAP coverage to vehicle theft and GPS tracking to dealership fleet management. Our ancillary product expertise is proven with over 1 million service contracts, products, and warranties, and over $300 million in claims. In short, the Ancillary Specialist will review and adjudicate claims for our GAP product. This includes verifying multiple documents to ensure the correct amount is applied to the loan or returned to the customer.

Requirements

High School diploma required
Excellent verbal and written communication skills
Agile in a fast-paced environment
Ability to work in a high-functioning team environment
Ability to meet deliverable due dates
Fantastic problem solver
Positive emotional resilience
Ability to maintain an optimistic attitude
Reliable and secure internet connection
Conducive and quiet workspace

Nice To Haves

Bachelor or Associate degree preferred
Knowledge of GAP and/or Insurance Claims background preferred

Responsibilities

Review and adjudicate claims for the GAP product.
Verify multiple documents to ensure the correct amount is applied to the loan or returned to the customer.
Handle challenging calls and find solutions.
Meet deliverable due dates for multiple time-sensitive requirements.