Ancillary Services Manager

NEWTOWN TERMITE & PEST CONTROL, INC.•Warminster Township, PA

1d•$80,000 - $120,000•Onsite

About The Position

Newtown Termite & Pest Control is a growing, family-owned pest and home services company with more than 30 years of experience. As we continue expanding our specialty services, we are looking for an Ancillary Services Manager to take ownership of our Wildlife, Exclusion, Insulation, and Attic Services operations. This is not a desk-only management position. We are looking for someone who knows how to lead people, understands construction and home repair, isn't afraid to get in the field, and can build a high-performing team around them. You will be responsible for leading the people, production, quality, and day-to-day operations of our ancillary services division. If you have experience managing construction crews, wildlife technicians, insulation installers, restoration teams, or other home-service field teams—and you're ready to take the next step into true operational leadership—we want to talk to you.

Requirements

3+ years of experience managing or supervising field service, construction, wildlife, restoration, insulation, pest control, or another home-service team.
Demonstrated experience managing employees and holding a team accountable.
Strong understanding of residential construction and building components.
Experience with at least one of the following: Wildlife exclusion, Wildlife removal/handling, Insulation installation, Carpentry, Roofing, Siding, Home restoration, Pest control.
Strong organizational and problem-solving skills.
Valid driver's license.
Ability to work in attics, crawlspaces, and other physically demanding environments when necessary.
Ability to communicate effectively with customers, technicians, office staff, and ownership.

Nice To Haves

Experience managing multiple field crews.
Wildlife trapping or wildlife management experience.
Insulation installation experience, particularly cellulose insulation.
Pest control industry experience.
Construction or remodeling experience.
Experience creating scopes of work and estimating labor/material requirements.
Experience with scheduling and dispatch.
Experience managing department budgets or P&Ls.
Pest control or wildlife licensing.
Experience using FieldRoutes or another field-service CRM.

Responsibilities

Directly manage and develop ancillary service technicians and crews.
Recruit, interview, hire, onboard, and train new team members.
Establish clear expectations for production, quality, safety, and professionalism.
Conduct regular ride-alongs and field inspections.
Coach employees who are falling below expectations.
Recognize and develop high-performing employees.
Build a culture of accountability where people take pride in their work.
Schedule crews and allocate manpower based on demand and job requirements.
Ensure technicians have the tools, equipment, materials, and training necessary to succeed.
Manage daily production schedules.
Monitor job completion and labor hours.
Identify production bottlenecks.
Make sure crews have properly scoped jobs before beginning work.
Coordinate between sales, office staff, technicians, and customers.
Ensure jobs are completed within expected timeframes.
Monitor department revenue and gross margin.
Reduce unnecessary labor, material waste, callbacks, and warranty work.
Develop production goals and hold the team accountable to them.
Establish and enforce standards for wildlife exclusion, attic restoration, insulation installation, structural repairs, sanitation and cleanouts, documentation, before-and-after photography, customer communication, safety, and jobsite cleanliness.
Perform regular quality-control inspections and ensure corrective action is taken when work does not meet company standards.
Create and improve SOPs.
Develop training programs.
Establish production standards.
Build technician career paths.
Determine staffing requirements.
Improve job costing and profitability.
Identify new ancillary service opportunities.
Develop systems that allow the department to scale without sacrificing quality.
Work with ownership to establish annual and monthly department goals.