Ancillary Service Specialist

Gallery Residential•Atlanta, GA

2d•$60,000 - $72,000•Hybrid

About The Position

Responsible for coordinating and administering ancillary service vendor contracts and programs across the Gallery Residential portfolio, including setting up and closing out services during property transitions, conducting billing audits, supporting program roll-outs, and reporting on vendor performance and renewals. This position works closely with Managing Directors, Transitions, Operations, HR, Regional Managers, onsite teams, and third-party vendors, and requires strong organizational and communication skills to manage multiple vendor relationships and property transitions simultaneously while ensuring a positive onboarding experience for properties. Because we are a growing company, our expectation is that you will execute such tasks as necessary to support the company even if they may fall outside of your defined responsibilities.

Requirements

College degree preferred.
Employment history in property management that demonstrates experience in vendor management, contract administration, or property management operations, and demonstrated knowledge and skills in executing customer service, billing/expense review, and vendor relationship management.
Demonstrated ability to read, write, and communicate effectively to comprehend vendor contracts, billing documents, and property communications.
Demonstrated mathematical skills necessary to add, subtract, multiply, divide, and calculate percentages to complete billing audits, vendor invoices, and fiscal reporting.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form, and to deal with problems involving several concrete variables in standardized situations.
Demonstrated organizational skills and attention to detail necessary to manage multiple vendor relationships and property transitions simultaneously.
Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs and property management software; experience with NetVendor preferred.

Nice To Haves

Industry certifications are preferred.

Responsibilities

Manage ancillary service vendor relationships and contracts to ensure compliance, accuracy, and value across the portfolio.
Coordinate ancillary setup and dispositions for property transitions
Conduct billing audits to ensure accuracy and compliance with vendor contract terms
Support implementation of ancillary service programs across the portfolio
Prepare reporting and strategy recommendations on vendor performance and upcoming contract renewals
Support properties through the ancillary services setup process during transitions to ensure a smooth and well-communicated rollout.
Send welcome letters and informational materials to properties once ancillary services are set up
Schedule trainings for onsite teams on new ancillary services and programs
Assist with helpdesk tickets related to ancillary services
Assist with NetVendor
Generate regular reports on vendor performance, program success, and renewals, and partner with Operations, Accounting, HR, Payroll, Regional Managers, and property owners to ensure ancillary services are administered accurately during transitions.
Research, develop, and implement best practices, procedures, and metrics to increase the productivity, efficiency, and reporting capabilities of the ancillary services function.