Ancillary Specialist- Remote

DriveTime•Farmington, UT

7d•Remote

About The Position

The Ancillary Specialist will review and adjudicate claims for our GAP product. This includes verifying multiple documents to ensure the correct amount is applied to the loan or returned to the customer. The DriveTime Family of Brands includes SilverRock, which provides quality warranty and ancillary products, and a customer-friendly claims process. SilverRock offers a variety of ancillary products and administrative services encompassing everything from GAP coverage to vehicle theft and GPS tracking to dealership fleet management. Our ancillary product expertise is proven with over 1 million service contracts, products, and warranties, and over $300 million in claims.

Requirements

High School diploma required.
Excellent verbal and written communication skills.
Ability to talk and write with confidence, charisma, and competence to a wide variety of audiences.
Agile in a fast-paced environment.
Ability to thrive in an environment that never stops.
Ability to work in a high-functioning team environment.
Ability to meet deliverable due dates.
Fantastic problem-solving skills.
Positive emotional resilience and ability to maintain an optimistic attitude.
Must have a conducive and quiet workspace with no distractions and reliable and secure internet.
Must be camera ready.

Nice To Haves

Bachelor or Associate degree is preferred.
Knowledge of GAP and/or Insurance Claims background preferred.

Responsibilities

Review and adjudicate claims for the GAP product.
Verify multiple documents to ensure the correct amount is applied to the loan or returned to the customer.
Handle challenging calls and find solutions.
Meet deliverable due dates for time-sensitive requirements.