Ancillary Specialist- Remote
About The Position
The Ancillary Specialist reviews and adjudicates claims for the GAP product. The role involves verifying multiple documents to ensure the correct amount is applied to a loan or returned to the customer. This is a remote position performed from a home office in an approved city and state, with a conducive, quiet workspace and reliable, secure internet required. The role is part of a fast-paced, high-functioning team and involves time-sensitive requirements and deliverable due dates. Specialists handle challenging calls and are expected to identify problems and find solutions while maintaining a positive attitude. The schedule is Monday through Friday with rotating Saturdays, and flexibility and overtime may be needed. Hiring is contingent on successfully completing background and drug screening. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
Requirements
- High school diploma required.
- Excellent verbal and written communication skills.
- Ability to thrive and contribute in a fast-paced environment.
- Ability to work effectively in a team environment.
- Ability to meet deliverable due dates and handle multiple time-sensitive requirements.
- Strong problem-solving ability.
- Positive emotional resilience and an optimistic attitude when handling challenging calls.
- For remote work, maintain a conducive and quiet home workspace without distractions and have reliable, secure internet.
Nice To Haves
- Associate or bachelor's degree preferred.
- Knowledge of GAP and/or an insurance claims background preferred.
Responsibilities
- Review and adjudicate claims for the GAP product.
- Verify multiple documents to ensure the correct amount is applied to the loan or returned to the customer.
- Meet time-sensitive requirements and deliverable due dates.
- Identify problems and find solutions, including when handling challenging calls.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Company-paid life insurance
- Short- and long-term disability coverage
- Professional growth opportunities
- Tuition reimbursement
- Wellness program with self-guided coaching, journeys, cash incentives, and discounts on medical premiums
- Competitive pay
- Game room
- In-house gym
- Social events
- Company outings, personal rewards, and prizes
- Paid time off, including wellness days, holidays, and personal time for full-time roles
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
