Ancillary Specialist

DriveTime•Mesa, AZ

1d•Onsite

About The Position

The Ancillary Specialist will oversee all aspects of ancillary products, including the cancellation of products and filing gap claims. This role is responsible for ensuring the correct amount of funds are applied to the loan or returned to the customer. The specialist will work with internal and external business partners to ensure cancellations are processed in a timely manner. This role requires an ability to analyze, identify, and efficiently remediate any errors.

Requirements

High School Diploma or GED required.
2+ years of experience in collections, customer service, sales or retail industry
Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.
A mind for the details.
Agile in a fast-paced environment.
Ability to work in a high-functioning team environment.
Adhere to regular and predictable attendance.
Ability to maintain personal composure when confronted with a difficult situation.

Nice To Haves

Knowledge in insurance or claims a plus

Responsibilities

Gather and review documents to cancel ancillary products manually and systematically in accordance with policy and procedure.
Communicate with various product providers to ensure timely processing of cancellations and to resolve outstanding discrepancies.
Navigate third party total loss portals to enter cancellation requests.
File GAP in a timely manner with the correct GAP provider and follow up with insurance companies for documentation needed.
Conduct audits and analyze reporting to ensure proper cancellation and application of refunds.
Assist other departments with inquiries related to the cancellation and reinstatement of ancillary products.
Utilize approved databases, tools, and websites to assist in the overall ancillary process.
Perform other related duties as assigned.