Ancillary Manager - Mystic Lake Amphitheater

Live Nation Worldwide•Shakopee, MN

1d•$20 - $25

About The Position

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com . Live Nation Concerts - Mystic Lake Amphitheater is seeking a Venue Ancillary Manager to oversee day-of-show ancillary sales and maximize revenue opportunities. This role collaborates with venue leadership to optimize upsell execution, analyze performance, and drive strategic improvements. This role is a Part-Time Seasonal position. Venue Nation is looking for an Ancillary Manager at Mystic Lake Amphitheater. The Ancillary Manager will be responsible for leading the team that generates all upsell revenue streams during the day of show.

Requirements

1–3 years of experience in sales, customer service, hospitality, or revenue management
Proven leadership experience in a fast-paced, high-volume environment
Strong understanding of upselling techniques, revenue generation strategies, and guest service best practices
Experience in accurate cash handling, reconciliation, and sales reporting.
A positive outlook, strong communication skills including public speaking or meeting facilitation skills and the ability to engage others.
Accurate management of inventory and communication of ordering of necessary items.
Ability to work flexible hours, including nights, weekends, and holidays.
Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting.

Nice To Haves

Experience in live entertainment or concert venue operations
Familiarity with ticketing and POS systems
Strong analytical skills with the ability to interpret sales data and identify trends
Budget management or revenue forecasting experience

Responsibilities

Interviews, selects, trains, and supervises department staff to ensure maximum guest satisfaction.
Organizes and conducts meetings and communicates pertinent information to the staff.
Communicate with the venue’s core team about staffing, upsell availability and overall execution of upsell programs during the show.
Communicate with the box office manager during the day of show to trouble shoot any opportunities that arise with guests, upsell availability or equipment.
Provide suggestions to venue leadership based on feedback from team and guests during the day of show. Suggestions may include topic such as pricing strategies, best practices and team execution for both presales and day of show.
Provide feedback around finding new, creative revenue streams for the venue based on day of show experiences and trends.
Secure and reconcile day of show ancillary sales.
Compile various reports to provide upsell information to venue leadership.
Participate in meetings regarding day of show & ancillary operations.
Other tasks assigned by management.