Anatomic Path Support Representative II

Quest Diagnostics•Irving, TX

1d•Onsite

About The Position

The position provides general support for the Anatomic Pathology function. This role involves filing and retrieval of slides, electronic recording of slides into the Laboratory Information System (LIS), and storage of laboratory records according to established record management protocol. The representative may also load/unload slides onto the Focal Point instrument, manage the process for requesting recuts, special stains, and immunohistochemistry stains, and provide QA/QC documentation support. Additionally, they may participate in the orientation and training of new employees, escalate complex customer issues, monitor and manage pending lists, and administer/track the approved release of AP materials. The role also includes placing client calls as indicated in the corporate Anatomic Pathology Report Notification SOP, contacting clients for additional information, and handling incoming calls professionally and promptly. The Anatomic Path Support Representative II is expected to perform all AP Support Specialist I duties as needed and other assigned duties.

Requirements

1-3 years related experience
Knowledge of basic computer functions
High School Diploma or Equivalent (Required)
Data Entry skills
Good clerical, organizational, phone and communication skills

Nice To Haves

Quest LIS knowledge is desirable
Knowledge of medical terminology is desirable

Responsibilities

Filing and retrieval of slides as requested
Electronic recording of slides into Laboratory Information System (LIS)
Storage of laboratory records according to established record management protocol
May load/unload slides onto the Focal Point instrument
Manage process for requesting recuts, special stains and immunohistochemistry stains
May provide QA/QC documentation support
Participate in orientation and training of newly hired employees, as needed
Escalate complex customer issues to appropriate individuals/departments
Monitor and manage pending lists
May administer and track approved release of AP materials according to corporate policy
May place client calls as indicated in corporate Anatomic Pathology Report Notification SOP
Contact clients to request additional information
Handle incoming calls, responding in a professional and timely manner
Able to perform all AP Support Specialist I duties, as needed
Other duties as assigned

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities