Anatomic Path Resolution Representative

Quest Diagnostics•Schaumburg, IL

About The Position

The Anatomic Path Resolution Representative is primarily responsible for resolving issues related to the testing and reporting of Histology and Cytology specimens. The role communicates with and educates clients to expedite patient results, investigates and resolves specimen and reporting problems, and ensures appropriate notifications and documentation. The position is located in Schaumburg, Illinois, and is scheduled Monday through Friday, 8:30 AM to 5:00 PM.

Requirements

Three years of experience in an AP Support environment.
Functional knowledge of medical terminology.
PC skills, including working knowledge of MS Office.
Strong data entry skills.
Excellent clerical, organizational, phone, and communication skills.
Strong problem-solving skills.
High school diploma or equivalent.
Ability to lift and carry objects weighing 1–10 pounds frequently, 11–25 pounds occasionally, and 36–50 pounds seldom; objects over 50 pounds are not to be lifted or carried without assistance.
Ability to stand and work at the bench for long periods and walk and/or stand frequently.
Ability to use a wide variety of manual tools and laboratory instruments and apparatuses requiring significant manual dexterity.

Responsibilities

Communicate with and educate clients in order to expedite patient results.
Resolve problematic Histology and Cytology cases.
Pull and monitor worklists and pending lists.
Locate missing patient samples.
Enter TIQ problems into the LIS.
Provide priority handling of patient samples with limited stability and problems impacting their processing.
Research, investigate, and resolve incoming client faxes and phone calls.
Notify external and internal clients of problems or resolutions affecting patient test results.
Resolve and process name mismatches, notify clients, and provide follow-up documentation for reporting purposes.
Demonstrate understanding of compliance policies relating to test ordering, test reporting, add-on tests, TNPs, reflex tests, and custom panels, including researching test-ordering information.
Demonstrate proficiency and understanding of all job duties and SOPs related to problem resolution.
Perform other duties as assigned.

Benefits

Medical, supplemental health, dental, and vision benefits for full-time employees working 30 or more hours, beginning on Day 1.
Well-being programs.
Annual no-cost health assessment program (Blueprint for Wellness®).
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.