Anatomic Path Resolution Representative

Quest Diagnostics•Schaumburg, IL

6d•$20 - $30•Onsite

About The Position

The Anatomic Path Resolution Representative is primarily responsible for resolving issues related to testing and reporting of Histology and Cytology specimens. The role communicates with and educates clients to expedite patient results, investigates specimen and processing problems, and notifies internal and external clients about issues or resolutions affecting patient test results. The position is located in Schaumburg, Illinois, and is scheduled Monday through Friday, 8:30 AM to 5:00 PM.

Requirements

Three years of experience in an AP Support environment.
Functional knowledge of medical terminology.
PC skills, including working knowledge of MS Office.
Strong data entry skills.
Excellent clerical, organizational, phone, and communication skills.
Strong problem-solving skills.
High school diploma or equivalent.
Ability to lift and carry objects weighing 1 to 10 pounds frequently, 11 to 25 pounds occasionally, and 36 to 50 pounds seldom; objects over 50 pounds are not to be lifted or carried without assistance.
Ability to stand and work at a bench for long periods and to walk and/or stand frequently.
Manual dexterity to use a wide variety of manual tools, laboratory instruments, and apparatuses.

Responsibilities

Communicate with and educate clients to expedite patient results.
Resolve problematic Histology and Cytology cases.
Pull and monitor worklists and pending lists.
Locate missing patient samples.
Enter TIQ problems into the LIS.
Provide priority handling of patient samples with limited stability and problems affecting their processing.
Research, investigate, and resolve incoming client faxes and phone calls.
Notify external and internal clients of problems or resolutions affecting patient test results.
Resolve and process name mismatches, notify clients, and provide follow-up documentation for reporting purposes.
Understand and follow compliance policies related to test ordering, test reporting, add-on tests, TNPs, reflex tests, and custom panels, including researching test-ordering information.
Demonstrate proficiency in job duties and standard operating procedures related to problem resolution.
Perform other duties as assigned.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.