Anatomic Path Resolution Representative

Quest Diagnostics•Tampa, FL

About The Position

The Anatomic Path Resolution Representative is primarily responsible for resolving issues related to testing and reporting Histology and Cytology specimens. The role is based in Tampa, Florida, and is scheduled Monday through Friday from 8:30 AM to 5:00 PM. The pay range starts at $19.48 per hour. Salary offers consider relevant skills, training, experience, education, certifications, market conditions, and organizational factors. Successful candidates may be eligible for annual performance bonus compensation.

Requirements

At least 3 years of experience in an AP Support environment.
Functional knowledge of medical terminology.
PC skills, including working knowledge of MS Office.
Strong data-entry skills.
Excellent clerical, organizational, phone, and communication skills.
Strong problem-solving skills.
High school diploma or equivalent.

Responsibilities

Communicate with and educate clients to expedite patient results.
Resolve problematic Histology and Cytology cases.
Pull and monitor worklists and pending lists.
Locate missing patient samples.
Enter TIQ problems into the LIS.
Provide priority handling of patient samples with limited stability and problems affecting their processing.
Research, investigate, and resolve incoming client faxes and phone calls.
Notify external and internal clients of problems or resolutions affecting patient test results.
Resolve and process name mismatches, notify clients, and provide follow-up documentation for reporting purposes.
Demonstrate and convey understanding of compliance policies relating to test ordering, test reporting, add-on tests, TNPs, reflex tests, and custom panels, including researching test-ordering information.
Demonstrate proficiency and understanding of all job duties and SOPs related to problem resolution.
Perform other duties as assigned.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees who work 30 or more hours.
Well-being programs.
Annual no-cost health assessment program.
Blueprint for Wellness healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.