Analytics Manager

SBA•Boca Raton, FL

About The Position

The Analytics Manager leads continuous improvement and modernization of the operational reporting portfolio. The role partners with business functions and the Analytics Product Manager to identify opportunities, clarify business problems, define requirements and acceptance criteria, assess solution options, and coordinate reporting delivery from discovery through release, support, documentation, and retirement. The manager serves as a primary Enterprise Analytics contact for enterprise initiatives and coordinates reporting needs, business rules, data dependencies, validation, and operational readiness. The role provides direction and oversight to individual contributor developers, applies expert SQL knowledge to review business logic and investigate data or performance issues, and coordinates issue resolution with accountable technology and governance teams. It establishes and monitors reporting service level agreements, coordinates dependencies and risks, and leads recommendations to maintain, improve, consolidate, redesign, migrate, or retire reports. The manager also coordinates user acceptance testing and ensures reporting work follows SOX requirements, internal controls, documentation standards, approval procedures, and release practices. Success is measured through outcomes such as reduced manual effort, shorter cycle time, fewer errors, stronger controls, improved reliability, and reduced redundant reporting. Supervisory duties include recruiting and hiring, directing and developing team members, onboarding, coaching, delegation, feedback, performance management, and fostering engagement and alignment with the organization's mission, vision, and values.

Requirements

Bachelor’s degree in a related field or an equivalent combination of education and relevant experience.
Seven or more years of progressive experience in enterprise analytics, business intelligence, operational reporting, or a related discipline.
Expert SQL proficiency, including complex queries, joins, common table expressions, window functions, stored procedures, views, query optimization, troubleshooting, data validation, and reconciliation.
Demonstrated experience improving business or reporting processes through process discovery, root-cause analysis, process redesign, and measurable continuous improvement.
Strong business acumen and ability to understand end-to-end workflows, operational requirements, controls, business rules, and data dependencies.
Ability to lead complex cross-functional work without relying on direct reporting authority.
Experience managing stakeholder relationships, challenging assumptions, resolving competing needs, and translating business problems into practical analytics solutions.
Strong knowledge of operational reporting, relational data structures, data-quality practices, requirements analysis, testing, and production support.
Working knowledge of Power BI, Microsoft Fabric, Databricks, SSRS or Power BI Report Server, and paginated reporting environments.
Experience coordinating user acceptance testing, business validation, issue resolution, and documented approvals.
Understanding of SOX compliance, internal controls, change controls, and audit evidence as applied to reporting and analytics processes.

Nice To Haves

Experience supporting large business transformation programs.
Experience modernizing a legacy reporting environment and rationalizing a large report portfolio.
Project or program management experience, including coordination of milestones, risks, dependencies, and cross-functional delivery.
Experience with change management, business adoption, Lean, Six Sigma, or another recognized process-improvement discipline.
Experience in telecommunications, infrastructure, REIT, or another asset-intensive industry.

Responsibilities

Lead continuous improvement of operational reporting processes, including discovery, requirements readiness, development coordination, testing, release, support, documentation, and retirement.
Build relationships with business functions to identify process, reporting, control, and decision-support opportunities.
Partner with the Analytics Product Manager to clarify business problems, define requirements and acceptance criteria, evaluate solutions, and confirm expected outcomes.
Serve as a primary Enterprise Analytics point of contact for enterprise initiatives, coordinating reporting needs, business rules, data dependencies, validation, and operational readiness.
Provide direction and oversight to individual contributor developers working on operational reporting.
Use SQL to review business logic, investigate discrepancies, validate datasets, troubleshoot performance issues, and guide root-cause analysis.
Coordinate resolution of reporting and data-quality issues with Data Governance, Application Development, Database Development, Infrastructure, and other accountable teams.
Establish and monitor operational reporting service level agreements.
Coordinate dependencies, resolve blockers, and escalate material risks through Enterprise Analytics leadership when necessary.
Lead modernization and rationalization of the operational reporting portfolio, recommending reports for maintenance, improvement, consolidation, redesign, migration, or retirement.
Coordinate user acceptance testing for major reporting changes, including test readiness, business validation, discrepancy resolution, documented approvals, and audit evidence.
Ensure reporting activities follow applicable SOX requirements, internal controls, documentation standards, approval procedures, and release practices.
Define and track process-improvement outcome measures, including reduced manual effort, shorter cycle time, fewer errors, stronger controls, improved reliability, and elimination of redundant reporting.
Recruit, interview, select, hire, and employ talented and diverse team members in collaboration with Talent Acquisition.
Direct team members in accordance with organizational policies and procedures; coach, mentor, onboard, and support their career development.
Delegate responsibilities, provide constructive performance feedback, support goal setting and development planning, and foster team engagement.
Lead team members toward productivity, quality, and goal-accomplishment expectations.

Benefits

401(k) retirement savings plan with company match and profit sharing, where applicable.
Equity opportunities, including participation in company equity stock plans, where applicable.
Medical, dental, and vision insurance with employer contributions toward coverage.
Paid parental leave.
Company-paid life insurance and short-term and long-term disability, where eligible.
Wellness programs and resources, including an employee assistance program and well-being initiatives.
Paid time off and company-paid holidays.
Flexible work arrangements, including an allotment of remote workdays per year, depending on the role.
Education assistance and professional development and certification or licensing support, where eligible.
Performance-based bonus or incentive compensation, which may be available depending on the role.