Analytics and Projects Team Supervisor – Internal (MA5/AHSO)

State of Washington•Thurston County – Olympia, WA

3d•Remote

About The Position

This is a full-time permanent, remote position. Employees may occasionally be asked to attend an in-person meeting or event based on business needs. This is an internal opportunity and is only open to current HCA employees. All HCA employees are required to be Washington state residents upon their first day of employment. The Opportunity This supervisor supports the work of the Apple Health Services and Operations (AHSO) division by analyzing legislation, performing continuous improvement, and developing strategies to leverage resources that enable division staff to meet each of their program’s goals. This position supervises the work of management analysts that support the operational needs of AHSO.

Requirements

Supervisor Experience — As this position is required to supervise, experience must include at least one year of supervisory experience.
Enterprise Process and Organizational Improvement — Demonstrated ability to lead major evaluations of programs, organizational structures, business processes, or service-delivery models and develop comprehensive solutions having broad or long-term organizational impact.
Enterprise Performance and Data Strategy — Demonstrated ability to establish or lead analytical and performance-management approaches that integrate complex quantitative and qualitative information to evaluate organizational outcomes and inform strategic decisions.
Major Project and Initiative Leadership — Demonstrated ability to lead highly complex, cross-functional, or enterprise-wide projects and initiatives involving significant organizational risk, executive visibility, competing priorities, and substantial stakeholder interests.
Expert-Level Strategic Analysis — Demonstrated ability to lead highly complex, unprecedented, sensitive, or enterprise-level analyses requiring advanced judgment, integration of multiple information sources, and consideration of significant organizational impacts.
Strategic Problem Solving and Executive Decision Support — Demonstrated ability to evaluate high-risk or organization-wide issues, anticipate short- and long-term consequences, develop strategic alternatives, and provide authoritative recommendations to executive or senior leadership.
Strategic Policy and Impact Analysis — Demonstrated ability to evaluate complex or emerging laws, rules, policies, standards, and strategic initiatives and advise leadership regarding organizational implications, risks, implementation strategies, and necessary changes.
Executive Consultation and Communication — Demonstrated ability to serve as a subject-matter expert and trusted advisor to senior or executive leadership by translating highly complex information into clear strategic options, implications, risks, and recommendations.
Strategic Leadership and Organizational Influence — Demonstrated ability to lead cross-functional analytical efforts, influence organizational direction, facilitate resolution of complex or competing interests, mentor or guide professional staff, and establish analytical approaches or best practices.
Equity lens – All HCA employees are required to consider equity in their decisions, processes, and day-to-day work, including how their work may affect the people and communities we serve.
The ability to take action to learn and grow – You take action to learn and grow by seeking new perspectives, learning from experiences, and using what you’ve learned to continuously improve how you work and serve others.
The ability to take action to meet the needs of others – You take action to meet the needs of others by listening, understanding different perspectives, and responding with care, respect, and solutions that support the people of the communities we serve.
Nine (9) years of a combination of experience and/or higher education. Education is in business administration, public administration, law, public health, health administration, or a related field. (Bachelor’s degree = four years; associate degree = two years)
Experience is conducting research and analyzing policies, laws, rules, or regulations.

Nice To Haves

Demonstrated knowledge of customer service delivery for Medicaid clients and providers, including core functions of the Apple Health Services and Operations Division, and relationships to partner call and contact centers that support Medicaid programs.
Demonstrated proficiency with tools like Microsoft Office Suite (especially Excel, Word, and PowerPoint).
Previous experience with HealthPlanFinder, ACES, ProviderOne, ServiceNOW, Avaya Workplace, CMS Supervisor, SharePoint, and PowerBI a plus.
Lean Six Sigma Green Belt certification, Project Management Professional (PMP), or equivalent.
Demonstrated ability to apply human-centered design principles to business processes and systems.
Seeks to understand the customer journey to improve customer experience and outcomes.
Demonstrated experience developing comprehensive communication strategies to ensure effective information flow regarding complex issues and strategic initiatives.
Demonstrated ability to assign, instruct, and coordinate the work of professional staff. This includes providing training, conducting performance reviews, addressing leave requests, and taking corrective action as needed.
Provides expert guidance and direction to staff and teams, cultivating a culture of high performance and continuous improvement.

Responsibilities

Serves as the project manager on projects that span the division and serve the Medicaid client and provider populations.
Facilitates large internal and cross-divisional stakeholder workgroups to improve operational processes and the customer or user experience.
Coordinates statewide projects to operationalize changes to health care policy or systems that improve access to Medicaid, or efficiency and quality of eligibility determinations.
Facilitates process improvement projects across the division.
Acts as legislative coordinator for the division; supports the coordination, tracking, and completion of division bill analysis.
Identifies impacts, concerns, and risks of proposed legislation on division activities and Medicaid clients and providers.
Provides expert consultation to senior level management staff in developing strategies for the use of resources, defining departmental needs and priorities, organizational change, long range planning, and setting goals and objectives.
Identifies problems and analyzes operating deficiencies or difficulties, providing management with recommendations.
Plans, assigns, and reviews the work of staff for successful achievement of objectives.
Evaluates employee performance and prepares performance appraisals.
Assesses training needs of staff and arranges for or provides instruction.