Analyst

EXL • San Francisco, CA

4d

About The Position

Manage operational delivery and stakeholder relationships for assigned clients. Provide specialized consulting advice based on engagement requirements and support executive-level decision-making. This role requires a strong aptitude, good communication skills, and the ability to quickly adapt to new tools. The ideal candidate is motivated, self-driven, and capable of independently handling complex data analysis, identifying edge cases, and proposing solutions without direct supervision.

Requirements

• Strong SQL and Tableau
• Good to strong Python
• Decent level in MS Office
• Strong aptitude
• Good communication
• Quick to adapt to new tools
• Beginner to good level of usage of AI tools
• 4-6 years of Marketing analytics experience
• Campaign Lifecycle (Design, Implementation and Measurement) and Management
• Identification of growth opportunities (TAM and sizing)
• Identification of optimization opportunities
• A person who is smart, ready to burn midnight oil, can dig into complex data on his own (data wrangler), find edge cases and come up with multiple solutions without any hand holding
• Motivated and self-driven

Responsibilities

• Plan, monitor & manage operational delivery to ensure adherence to agreed quality parameters & timelines.
• Implement work management trackers, define roles & responsibilities of team members and roll out a work allocation / delivery plan to track completion.
• Work with onshore managers to agree on scope of work, key stakeholders, escalation matrices, project milestones & timelines.
• Design & Implement management information systems (MIS) for periodic status updates and to identify trends around business processes identified as high on risk / low on controls.
• Drive a culture of Risk and Governance across business processes.
• Institutionalize ethos of continuous improvement in risk management across all processes and sub processes in scope.
• Champion customer service to ensure that compliance is integrated in business processes.
• Demonstrate excellent project management skills, inspire teamwork and responsibility with engagement team members, and use current technology/tools to enhance the effectiveness of deliverables and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree