(Remote) Analyst Vendor Resource Support HRSS

Trinity Health•Livonia, MI

6d•$36 - $55•Remote

About The Position

Responsible for the data capture, analysis & reporting of data information to assist the Trinity Health leadership team achieve operational efficiency. Responsible for auditing of department information, producing reports & suggesting improvements to processes. Provides knowledge & expertise in the program, services & applications. Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. Work Focus: Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution. Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Responsible for distribution of analytical reports. Process Focus: Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge. Data Management & Analysis: Research & compiles information to support ad-hoc operational projects & initiatives. Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making. Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts. Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices. Functional Role (not inclusive of titles or advancement career progression) The Analyst, Vendor Resource Support plays a critical role across the full lifecycle of vendor management, supporting RFP processes, overseeing implementations, ensuring vendor performance, and driving contract adherence. Acting as a tactical expert and liaison, ensures internal alignment, stakeholder coordination, and quality service delivery from third-party partners. Request for Proposal (RFP) Coordination & Vendor Selection Collaborate with Supply Chain, Centers of Excellence (COEs), and business leaders to represent HR Shared Services in the RFP process. Create scorecards, conduct cost assessments, compare vendor capabilities, and perform gap analyses to guide strategic vendor selection. Support decision-making by offering tactical expertise and clear comparisons of tradeoffs. Implementation Leadership Serve as the primary liaison between HR Shared Services, COEs, TIS, the Contact Center, and vendor implementation teams. Facilitate successful deployment of new tools and services, ensuring all impacted stakeholders are trained, informed, and equipped. Develop end-user communications and training materials; support localized stakeholder engagement across the organization. Post-Implementation Support Monitor and track escalations related to vendor performance and system functionality. Coordinate exception handling with COEs and vendors for out-of-policy or unique cases. Connect cross-functional components (e.g., payroll, finance, benefits) where implementations have broader system or fiduciary implications. Vendor Performance & Relationship Management Continuously monitor vendor adherence to Service Level Agreements (SLAs). Investigate escalations and coordinate with internal teams or vendors to resolve issues promptly. Maintain ongoing relationships with vendor partners, attend regular meetings, escalate concerns, and ensure proactive follow-up. Act as the internal advocate for service quality and colleague experience in all vendor interactions. Contract Assurance & Compliance Monitor compliance with contract terms and escalate to Supply Chain and COEs when obligations are not met. Ensure vendors are held accountable to agreed-upon responsibilities, timelines, and service expectations. Technical & Product Awareness Stay current on product capabilities, system features, and upcoming releases or enhancements. Ensure full utilization of vendor tools and functionality by coordinating new feature implementations and advocating best-use strategies. Maintain technical understanding of vendor systems as they relate to HR Shared Services processes and colleague experience. Data Analytics, Financial Tracking & Performance Measurement Identifies drivers of cost fluctuations such as volume changes, service-level penalties, or out-of-scope work charges. Reviews vendor invoices for accuracy, contract alignment, and proper service categorization. Performs ROI assessments of vendor-delivered services, technologies, and enhancements. Partners with PDO, Vendor Management, Finance, and HRSS leaders identify elimination of redundant processes, centralization opportunities, or automation solutions that reduce labor or vendor costs. Tracks financial impacts tied to service-level performance (SLA bonuses/credits). Track and analyze vendor performance data, including SLA attainment, resolution times, and colleague satisfaction metrics. Recommends mitigation actions such as process adjustments, reallocation of work, or renegotiation of billing structures. Translates financial insights into accountable recommendations aligned with performance, service delivery, and strategic outcomes. Partner with COEs and HR Shared Services to develop dashboards and reporting tools that visualize vendor impact on service delivery, compliance, and cost efficiency. Provides scenario planning and risk modeling to support decision-making. Use insights from data to support business reviews, continuous improvement efforts, and strategic decision-making regarding vendor partnerships. Conduct financial assessments, SLA maintenance, and billing reconciliation from the vendor’s perspective. Ensure vendors maintain agreed-upon outcomes, including customer support and escalation handling. Monitor troubleshooting calls to ensure colleagues are fairly represented. Review website upkeep and agreed-upon costs. Manage the addition of new services, scope evaluation, and mini-implementations for new ministries.

Requirements

Bachelor’s degree in Business Administration, Human Resources, Finance, Supply Chain, Data Analytics, or a related field; or equivalent combination of education and experience.
Minimum 3–5 years of professional experience in human resources operations, vendor management, contract administration, financial analysis, business operations, or a related analytical role.

Nice To Haves

Experience with Workday or similar HRIS platforms.
Experience working with external vendors, service providers, or third-party administrators preferred.
Experience in a shared services environment is highly desirable.

Responsibilities

Data capture, analysis & reporting
Auditing of department information
Producing reports & suggesting improvements to processes
Provides knowledge & expertise in the program, services & applications
Researches, collects & analyzes information
Identifies opportunities, develops solutions, & leads through resolution
Collaborates on performance improvement activities
Distribution of analytical reports
Utilizes multiple system applications to perform analysis, create reports & develop educational materials
Incorporates basic knowledge of Trinity Health policies, practices & processes
Demonstrates knowledge of departmental processes & procedures
Research & compiles information to support ad-hoc operational projects & initiatives
Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions
Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts
Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines
Plays a critical role across the full lifecycle of vendor management, supporting RFP processes, overseeing implementations, ensuring vendor performance, and driving contract adherence
Acts as a tactical expert and liaison, ensures internal alignment, stakeholder coordination, and quality service delivery from third-party partners
Collaborate with Supply Chain, Centers of Excellence (COEs), and business leaders to represent HR Shared Services in the RFP process
Create scorecards, conduct cost assessments, compare vendor capabilities, and perform gap analyses to guide strategic vendor selection
Support decision-making by offering tactical expertise and clear comparisons of tradeoffs
Serve as the primary liaison between HR Shared Services, COEs, TIS, the Contact Center, and vendor implementation teams
Facilitate successful deployment of new tools and services, ensuring all impacted stakeholders are trained, informed, and equipped
Develop end-user communications and training materials; support localized stakeholder engagement across the organization
Monitor and track escalations related to vendor performance and system functionality
Coordinate exception handling with COEs and vendors for out-of-policy or unique cases
Connect cross-functional components (e.g., payroll, finance, benefits) where implementations have broader system or fiduciary implications
Continuously monitor vendor adherence to Service Level Agreements (SLAs)
Investigate escalations and coordinate with internal teams or vendors to resolve issues promptly
Maintain ongoing relationships with vendor partners, attend regular meetings, escalate concerns, and ensure proactive follow-up
Act as the internal advocate for service quality and colleague experience in all vendor interactions
Monitor compliance with contract terms and escalate to Supply Chain and COEs when obligations are not met
Ensure vendors are held accountable to agreed-upon responsibilities, timelines, and service expectations
Stay current on product capabilities, system features, and upcoming releases or enhancements
Ensure full utilization of vendor tools and functionality by coordinating new feature implementations and advocating best-use strategies
Maintain technical understanding of vendor systems as they relate to HR Shared Services processes and colleague experience
Identifies drivers of cost fluctuations such as volume changes, service-level penalties, or out-of-scope work charges
Reviews vendor invoices for accuracy, contract alignment, and proper service categorization
Performs ROI assessments of vendor-delivered services, technologies, and enhancements
Partners with PDO, Vendor Management, Finance, and HRSS leaders identify elimination of redundant processes, centralization opportunities, or automation solutions that reduce labor or vendor costs
Tracks financial impacts tied to service-level performance (SLA bonuses/credits)
Track and analyze vendor performance data, including SLA attainment, resolution times, and colleague satisfaction metrics
Recommends mitigation actions such as process adjustments, reallocation of work, or renegotiation of billing structures
Translates financial insights into accountable recommendations aligned with performance, service delivery, and strategic outcomes
Partner with COEs and HR Shared Services to develop dashboards and reporting tools that visualize vendor impact on service delivery, compliance, and cost efficiency
Provides scenario planning and risk modeling to support decision-making
Use insights from data to support business reviews, continuous improvement efforts, and strategic decision-making regarding vendor partnerships
Conduct financial assessments, SLA maintenance, and billing reconciliation from the vendor’s perspective
Ensure vendors maintain agreed-upon outcomes, including customer support and escalation handling
Monitor troubleshooting calls to ensure colleagues are fairly represented
Review website upkeep and agreed-upon costs
Manage the addition of new services, scope evaluation, and mini-implementations for new ministries