(Remote) Analyst, Knowledge Management, HRSS

Trinity Health • Livonia, MI

6d • Remote

About The Position

The Analyst creates, organizes, and manages the lifecycle of HR knowledge information. This role focuses on analyzing and optimizing information to ensure discoverability and system integrity across platforms such as Workday Help. The Analyst serves as a technical resource for HR Centers of Excellence (CoEs), LMS teams, and Communications to ensure information is accurate, accessible, and aligned with Trinity Health’s service delivery standards.

Requirements

• Bachelor’s degree in Knowledge Management, Communications, Human Resources, or an equivalent combination of education and experience.
• 3-5 years of experience in knowledge management, or HR communications.
• Experience managing Workday Help Knowledge Base or similar knowledge platforms.
• Familiarity with knowledge article lifecycle best practices.
• Experience with multimedia tools (e.g., PowerPoint, SundaySky, video editing software).

Nice To Haves

• Experience in a healthcare or HR environment.
• Knowledge of adult learning principles and instructional design.
• Advanced SharePoint skills.

Responsibilities

• Manage, audit, and maintain knowledge information within the Workday Help knowledge base.
• Audit disparate systems to identify conflicting information and establish the single source of truth.
• Oversee the full lifecycle of knowledge base articles, including the intake, publishing, regular review, and retirement of outdated assets.
• Audit database for broken links and outdated media.
• Monitor database health through regular reporting to ensure content remains structured, accessible, and aligned with Trinity Standards.
• Audit metadata and keyword effectiveness to improve information discoverability and system performance.
• Improve search performance by identifying and resolving “null search” results through data-driven adjustments to metadata and synonym lists.
• Configure and validate the audience hierarchy of the knowledge base to ensure information visibility is accurately aligned with user roles, location or other organizational permissions.
• Analyze system usage to identify access trends and refine search performance through targeted taxonomy updates.
• Ensure data integrity across the knowledge base by enforcing standardized naming conventions and categorization rules.
• Translate complex policy and process information into structured, standardized knowledge articles.
• Apply information mapping principles to organize information within the knowledge base.
• Validate procedural accuracy through research of source documentation and Subject Matter Expert (SME) collaboration.
• Maintain brand and style standards using established style guides and naming conventions.
• Manage the lifecycle of knowledge articles, including drafting, reviewing, and updating content.
• Develop and incorporate multimedia assets such as SundaySky and PowerPoint based videos.
• Design and maintain system-wide, colleague-facing SharePoint site by ensuring structure, organization, and content remain current and accessible to colleagues across Trinity Health.
• Publishes and updates site content in alignment with established governance standards and content management practices.
• Advise COEs and stakeholders on knowledge management best practices to ensure information is structured logically and user-friendly prior to publication.
• Proactively engages with operational teams to understand upcoming changes, new programs, and process updates, advising on content impacts, readiness needs, and best practices for Workday Help knowledge design.
• Ensures business and operational context is reflected in all content by collaborating closely with SMEs to validate intent, clarify process nuances, and ensure alignment with decision support, communications, HR operations, and case routing requirements.
• Advise on content strategy and governance, providing recommendations to maintain consistency, reduce duplication, support self-service, and improve the end-user experience across the HR Shared Services ecosystem.
• Acts as a bridge between operations and system design, ensuring that Workday Help content supports accurate case creation, integrates with business tools, and aligns with established service delivery models.
• Uses systems like Workday Help, SundaySky, and SharePoint to create, structure, and maintain knowledge assets, ensuring all content adheres to standards for accuracy, formatting, and lifecycle version control.
• Demonstrates a deep understanding of HR workflows and Workday system behavior to quickly integrate policy updates and process changes, maintaining the integrity of the colleague-facing knowledge base and internal content repositories.
• Synthesize search telemetry and user behavior data to identify critical knowledge gaps and recommend high-impact content solutions.
• Manage the integrity of the knowledge database by auditing content records for accuracy, broken links, and outdated information.
• Utilize trackers and internal tools to manage the content lifecycle, ensuring timely reviews and updates by COE.
• Build and maintain project-specific trackers and dashboards to monitor progress and provide stakeholders with real-time visibility into deliverables.

Benefits

• Equal Opportunity Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level