26-0017 TEMP - Analyst - Vendor Management

VRM Mortgage Services • Carrollton, TX

2d • Hybrid

About The Position

Serve as subject matter experts that collect, review and analyze data to be able to summarize and report the findings. The essential functions of the position include, but are not limited to: Task Management, Service Excellence, and Quality Assurance. The majority of work will be performed indoors in an environmentally controlled setting. Some property inspections and conferences will require travel and performing work outside of a controlled office setting. The work environment also includes: business casual; frequent contact with others via e-mail, telephone, face-to-face, letters and memos; daily decisions which have high impact on co-workers and company results; a high level of autonomy within highly structured process flows; and, may frequently include working beyond 40 hours per week.

Requirements

• Some college course work; Bachelor's Degree preferred or five plus years’ experience
• Three to five years in experience in customer service or vendor management experience preferred
• Principles and processes for providing customer service
• Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Microsoft Office (emphasis on Excel, Outlook, and Internet Explorer)
• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Reading Comprehension: Understanding written sentences and paragraphs in work related documents
• Speaking: Talking to others to convey information effectively
• Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do
• Time Management: Managing one's own time and the time of others
• Service Orientation: Actively looking for ways to help people
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Persuasion: Persuading others to change their minds or behavior
• Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making
• Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
• Conflict Resolution: Using verbal and nonverbal communication skills to successfully resolve conflicts
• Problem Solving: Identifying and working through details of a problem to develop and evaluate options and implement solutions
• Oral Expression: ability to communicate information and ideas in speaking so others will understand
• Oral Comprehension: ability to listen to and understand information and ideas presented through spoken words and sentences
• Speech Recognition: ability to identify and understand the speech of another person
• Speech Clarity: ability to speak clearly so others can understand
• Written Comprehension: ability to read and understand information and ideas presented in writing
• Written Expression: ability to communicate information and ideas in writing so others will understand
• Inductive Reasoning: the ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
• Deductive Reasoning: ability to apply general rules to specific problems to produce answers that make sense
• Problem Sensitivity: Ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem
• Near Vision: The ability to see details at close range (within a few feet of the observer)

Nice To Haves

• Bachelor's Degree preferred
• five plus years’ experience
• customer service or vendor management experience preferred

Responsibilities

• Prepare standard, and ad-hoc reports for review, forecasting and analysis of data collected
• Manage portfolios, tasks or assignments to completion
• Manage, source and assign vendors, if necessary
• Escalate issues to proper department or supervisor for resolution or reassignment
• Research solutions when necessary to complete the task
• Approve items in scope of authority for completion
• Respond to client’s/vendor’s/customer’s requests or questions via phone, email, portal or fax
• Train vendors, clients or customers on internal processes when needed
• Audit vendor’s, client’s and company’s effectiveness for performance and improvement opportunities
• Audit vendors, clients and company for compliance to state and federal requirements as well as contract compliance
• Communicate audit results and findings to management, clients or vendors as directed
• Conduct periodic audits to identify corrective action needed for deficiencies
• Review and test findings then suggest improvements for resolution to manager
• User Acceptance Testing, as necessary
• Other functions, duties, and tasks as assigned

Benefits

• Vendor Resource Management makes reasonable accommodation to the known physical or mental limitations of an otherwise qualified individual with a disability who is an employee or applicant for employment unless the accommodation would impose undue hardship on the operation of the business in accordance with applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree