Analyst Development Program - Analyst Trainee

Blue Cross Blue Shield of Michigan • Detroit, MI

6d

About The Position

The Analyst Trainee participates in an Advance Hire Analyst Training Program that provides real-world, hands-on experience, with the goal of career advancement within 12–24 months. The role supports issue resolution, manages projects, prepares reports, and analyzes data using project management and Agile principles. It involves communicating with internal and external partners and formally presenting information to stakeholders while developing problem-resolution, critical-thinking, and leadership skills.

The trainee develops strategic problem-solving, quantitative analytics, and communication skills by using information, data, analytics, ingenuity, and empathy to deliver technology-driven solutions. The role supports projects and teams, improves departmental workflows and business processes, produces routine and non-routine communications and reports, scopes operational feasibility, leads implementation efforts, monitors initiatives, gathers business requirements, and supports assigned systems throughout their lifecycle.

Requirements

• Bachelor's degree in a related field.
• Proficiency in current industry-standard PC applications and systems, such as Excel, Word, and PowerPoint.
• Good analytical, organizational, problem-solving, verbal, and written communication skills to effectively prioritize multiple assignments.
• Ability to make decisions within the scope of responsibility when operational guidelines or procedures do not exist.
• Ability to work independently or within a team environment.
• General understanding of project management and/or Agile delivery processes.

Nice To Haves

• One year of customer service experience.
• Strong technical skills.
• Experience with SQL, Excel, and macros.
• Experience with Generative AI.

Responsibilities

• Support issue resolution, manage projects, prepare reports, and analyze data using project management and Agile principles.
• Communicate effectively with internal and external partners and formally present information to stakeholders.
• Support projects and teams to produce desired results.
• Develop and improve departmental workflows, business processes, and standard policies for routine services.
• Produce routine and non-routine reports, presentations, letters, communications, and graphics.
• Scope operational feasibility, lead implementation efforts, and monitor the success of new initiatives.
• Interface with internal and external areas to resolve problems and capture business requirements.
• Support the design, development, modification, testing, implementation, and maintenance of assigned systems.
• Develop strategic problem-solving, quantitative analytics, communication, problem-resolution, critical-thinking, and leadership skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level