Analyst, Support Operations I

US Tech Solutions•Chandler, AZ

About The Position

Supports and manages the creation of sales orders based on customer purchase orders submitted. Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job. Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions. Work is performed independently, with minimal supervision. Able to establish priorities and manage time to complete work. Collaboration with other departments or teams may be required to perform role. May frequently respond to requests from others, internally or externally. Impact of decisions may affect the department. Errors may result in loss of time, resources and/or customer satisfaction.

Requirements

Typically requires a minimum of two years of related experience.

Responsibilities

Enter and book clean sales order based on purchase orders received from customers and ensure they matched exactly to a quote if applicable.
Provide timely feedback to the quote specialist team if applicable.
Manage any/all sales order changes/updates as applicable.
Clear any/all orders blocks (Credit/Price/Denied Party, etc.) to meet standard Service Level Agreements.
Communication with Sales Ops team members regarding quote/order mismatch issues, customer terms issues, order blocks that need escalation, etc.
Owns booking of all order types including standard off the shelf, integration order types (Modified off the shelf including make to order, make to stock and config to order), as well as consignment, warranty repair, manual kit billing, COI/SBE/CBB, etc.
Requests to support teams to clear order blocks for credit, pricing issues, denied parties, etc.
Customer Master CMIR support
First commit promise date determination
Other duties as assigned.