Analyst, Supply Chain Systems

GXO Logistics•High Point, NC

About The Position

Logistics at full potential. At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. As an Analyst, Supply Chain Systems, you will play a key role in supporting system implementations, upgrades, and ongoing operational support for supply chain and logistics technology solutions. Working closely with Project Managers, IT Managers, business stakeholders, and end users, you will help ensure systems are properly configured, tested, documented, and supported to meet business requirements. This role combines business analysis, system support, testing, training, and customer service to drive operational excellence across the supply chain.

Requirements

Bachelor's degree in Supply Chain, Information Technology, Computer Science, Business, Management Information Systems (MIS), or related field, or equivalent experience
Experience supporting business systems, technology implementations, or operational applications
Understanding of system configuration, software testing, and deployment processes
Experience creating technical documentation, functional specifications, or user guides
Strong analytical, troubleshooting, and problem-solving skills
Ability to communicate effectively with technical and non-technical stakeholders
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment

Nice To Haves

Experience supporting supply chain, logistics, warehouse management (WMS), transportation management (TMS), or order management systems
Knowledge of quality assurance testing and user acceptance testing methodologies
Experience with project support and change management processes
Experience training users and developing training materials
Exposure to system integrations and data management practices
Experience working directly with customers or business stakeholders
Familiarity with continuous improvement initiatives and process optimization

Responsibilities

Support Project Managers and IT Managers with system implementations, upgrades, and ongoing support initiatives
Complete project management and change management activities as assigned to support successful project execution
Support efforts that foster and strengthen ongoing business and customer relationships
Write specifications for minor system enhancements and new development efforts, including detailed use cases, code requirements, and testing requirements
Partner with stakeholders to develop functional specifications, user documentation, defect corrections, and enhancement requests
Configure systems supporting integration, order management, and warehouse management processes
Perform integrated quality assurance testing on system changes prior to production deployment
Collaborate with end users to conduct user acceptance testing (UAT) and validate system functionality before release
Deliver training to end users on system functionality, enhancements, and best practices
Provide site support for distribution operations, business operations centers, and other business partners
Troubleshoot and resolve data-related issues within supply chain and logistics information systems
Work with cross-functional teams to identify opportunities for process and system improvements
Assist in maintaining system integrity, performance, and user satisfaction through proactive support and issue resolution