Analyst/Statistician

DTSV•Sterling, VA

5h•Onsite

About The Position

The Analyst/Statistician supports the Department of State (DoS) Diplomatic Pouch and Mail (DPM) operation, which manages mail and pouch distribution for DoS. DPM is the largest single federal mail operation outside of USPS, handling more than 10 million pounds per year and servicing approximately 260 overseas customer locations. The Analyst/Statistician collects, analyzes, and presents data to support organizational decision-making, identify trends, and provide reports to program managers and stakeholders. The role works with operational teams to streamline workflows, support process improvements, monitor performance and quality, and maintain schedules, plans, surveys, and surveillance data. It also supports oversight of the bulk shipment program and may perform or provide backup supervision for warehouse functions. The position is onsite at a Federal Government warehouse/mail processing facility, where safety and security protocols are paramount. Duties may be modified or supplemented by management as needed.

Requirements

U.S. citizenship.
Bachelor’s degree from an accredited institution.
At least 3 years of experience working as an analyst in a professional business environment.
Quality management experience, such as ISO or Lean Six Sigma.
Proficiency in Microsoft Office applications and ability to learn new software quickly.
Exceptional verbal and written communication skills and ability to communicate effectively.
Strong interpersonal skills and ability to collaborate with internal and external stakeholders with a customer/client focus.
Ability to multitask, with strong project management, time management, and organizational skills.
Strong attention to detail and business acumen supported by analytical skills.
Ability to work with minimal supervision.
Benchmarking skills.
Understanding of best practices related to mail operations.
Problem identification, analysis, and resolution skills.
Ability to successfully complete an online skills assessment and lift test.
Ability to successfully complete a corporate background investigation, including credit, criminal, and motor vehicle checks.
Ability to obtain and maintain a TS/SCI clearance.
Ability to perform the physical demands of the role, including lifting up to 70 pounds.

Nice To Haves

Master’s degree.
Experience in a high-volume production mail operation, warehouse, or similar environment.
Quality management certification, such as ISO or Lean Six Sigma certification.
OSHA 30-hour course training.
Active TS/SCI clearance.

Responsibilities

Work with Site Managers to develop and streamline workflows and ensure expected Federal government metrics are met.
Support and guide implementation of new processes.
Review existing processes, including proprietary logistics and mail management systems, and recommend ways to reduce mail and package handling.
Support the development and implementation of process enhancement initiatives.
Collect metrics on mail volumes and work quality; conduct statistical and trend analyses, report progress, and forecast performance.
Research and promote best practices that support process enhancement initiatives.
Manage and maintain spreadsheets containing current frequency schedules and sort plans for both sorting machines.
Send and tabulate monthly surveys to authorized users overseas and within the District, Maryland, and Virginia area.
Collect, review, analyze, and report monthly surveillance data.
Maintain process maps and performance baselines.
Assist with managerial oversight of the bulk shipment program and liaise with Government supervisors regarding funding.
Perform assigned tasks in warehouse areas, including Containment Room, RSU, IPU, Bulk, NGDS, and Air Cargo.
Serve as a backup supervisor, manager, or pouch expeditor as needed.
Complete required training, including security, OSHA, and quality training.
Report to other DoS sites within the District, Maryland, and Virginia area as required.
Perform other duties as assigned.