Analyst Sr Lead, Business Systems Analysis

FIS Global•Jacksonville, FL

10d

About The Position

As an Analyst Sr Lead, Business Systems Analysis, you shape and optimize complex business processes through advanced technology solutions—driving major digital transformation initiatives. In this role, you will be a senior leader for a new cross-functional program focused on digital AI experiences, helping define system requirements, design intelligent workflows, and guide implementation of next-generation AI-enabled capabilities. You will operate with significant autonomy, leading large projects, partnering with business and technology stakeholders, and ensuring successful delivery of digital, data, and AI-powered enhancements at scale. Experience with AI, automation, or machine-learning–enabled systems is considered a strong asset.

Requirements

10+ years of related work experience in business systems analysis or similar roles.
Mastery of business systems analysis, process optimization, and data-driven solution design.
Proven capability leading large, complex, cross-functional technology initiatives.
Strong analytical skills with experience interpreting and structuring complex data into actionable insights.
Advanced understanding of system architecture, integration points, and workflow automation.
Knowledge of financial services, regulatory expectations, and secure system design.
Ability to influence decisions and communicate effectively with executive stakeholders.
Experience across full SDLC, including requirements, testing, and deployment.
University degree or equivalent experience; advanced degree or skills-based mastery preferred.

Nice To Haves

Experience with AI technologies, intelligent automation, conversational AI, ML-enabled workflows, or digital transformation.
Certifications such as CBAP, PMI-PBA, or similar.
Experience with enterprise technology platforms (ERP, CRM, workflow automation, analytics tools).
Background in regulatory, compliance, or financial-services environments.
Cloud solution exposure and advanced data visualization skills.

Responsibilities

Apply expertise in business systems to identify, prioritize, and deliver innovative technology solutions—including AI-driven digital experience enhancements.
Lead end-to-end analysis activities for a major new initiative focused on digital and AI-enabled customer and employee experiences.
Evaluate, recommend, and implement system and workflow enhancements to support scalability, automation, and intelligent process design.
Analyze complex data to extract insights and translate them into actionable business and technical requirements.
Document, align, and translate business requirements into detailed specifications, user stories, and acceptance criteria.
Ensure systems and processes comply with regulatory, industry, and organizational standards.
Manage major project deliverables and testing activities to ensure solutions meet business and technical expectations.
Act as a senior liaison across business partners, engineering teams, data/AI groups, and executive leadership.
Support change management efforts and providing leadership during system rollouts.
Continuously assess digital and operational efficiency; propose AI-enabled enhancements to drive innovation.