Analyst Senior, Legal Operations & Services

FIS Global•Jacksonville, FL

7d•Onsite

About The Position

This position provides strategic oversight of the LCCA technology ecosystem, manages relationships with vendor technical partners, and drives integration and harmonization across platforms. Demonstrates autonomy in translating business needs into technology requirements, evaluating solutions, and coordinating with internal and external stakeholders. Offers guidance, training, and process improvements while maintaining document management processes as a supporting responsibility within a broader technology strategy role.

Requirements

Bachelor’s degree or equivalent combination of education, training, or work experience.
A strong technology, systems administration, information systems, business, or analytics background is preferred.
5+ years of progressive experience in technology administration, system integration, legal technology platforms, technical operations, enterprise systems, or related technology-focused work.
Experienced individual contributor who facilitates technical and operational tasks, manages the implementation and administration of systems or platforms, and improves performance through effective configuration and process design.
Successful experience addressing complex technology and integration issues with considerable independence, applying analysis and judgment to guide decisions.
Requires regular communication with internal technical teams, enterprise stakeholders, vendor technical partners, and other external contacts to coordinate requirements and exchange information.

Responsibilities

Serves as lead system administrator across the department’s technology platforms, including contract lifecycle management platforms, AI-powered legal tools, IT service management systems, legal spend management systems, entity management platforms, and low-code application platforms.
Manages API configuration, system integrations, and data flows between LCCA platforms and enterprise systems, including technical configuration, testing, troubleshooting, and data integrity monitoring.
Provides strategic oversight of MCP calibration and AI tooling governance across the department, supporting responsible adoption, workflow enablement, and continuous improvement.
Partners with internal technical teams and vendor technical partners to identify, maintain, and execute on the LCCA technology stack roadmap.
Evaluates infrastructure needs and drives modernization, consolidation, or retirement of technology solutions based on business alignment, utilization, integration, and value delivery.
Supports technology migrations, upgrades, and new platform implementations, including change management, testing, rollout coordination, and user adoption.
Coordinates with enterprise IT and information security on infrastructure, security requirements, access management, data protection, and compliance.
Maintains platform documentation, configuration records, data-flow maps, standard operating procedures, and training materials.
Supports document management processes, including process standardization, quality checks, compliance, and improvements enabled by technology.