Analyst, Regional Process Management

Ocean Network Express•Richmond, VA

3d•Hybrid

About The Position

The Regional Process Management Analyst works within ONE North America’s Corporate and Innovation team, partnering with management, departments, and team members to plan, enhance, and execute initiatives that improve business velocity, output, and quality. The role focuses on ONE’s North American operations and works with regional business, process, and technology teams as the company uses technology resources globally. The analyst researches and discovers business needs, plans solutions, documents and presents analyses, supports change management, contributes to staff coaching and training, and prepares related documentation. The position is based in the Richmond, Virginia regional headquarters or the Boise, Idaho office and follows a hybrid schedule requiring at least three days in the office each week.

Requirements

At least 3 years of related experience preferred.
Proficiency with project management tools and methods.
Experience with diagramming and workflow tools.
Ability to evaluate data, conduct analysis, and solve complex problems.
Ability to encourage and influence organizational change.
Ability to elicit and develop requirements through interaction with stakeholders.
Strong multitasking, prioritization, research, and discovery skills.
Self-directed and proactive, with the ability to work independently and complete assignments without close supervision.
Ability to collaborate across departments and organizational levels.
Strong verbal and written communication skills, including willingness to seek help or clarification when needed.
Proficiency in creating analyses and presentations.
Competency with common desktop productivity tools such as Google Workspace or Microsoft 365.
Competency with AI tools for individual and team efficiency, and understanding of current and future business applications of AI.
Experience working in dynamic technology teams with varied skills and competencies.

Nice To Haves

Background in logistics and/or international business.
Bachelor’s degree preferred.

Responsibilities

Collaborate in the discovery, assessment, and development of strategic business solutions.
Gather, analyze, and document comprehensive business and technical requirements.
Design and optimize business and administrative workflows to improve operational efficiency.
Partner with cross-functional business and technology teams to align objectives and coordinate project delivery.
Plan agendas, facilitate meetings, and track action items.
Develop data-driven analyses and deliver presentations to key stakeholders.
Facilitate change management initiatives to support organizational transitions and user adoption.
Plan, execute, and oversee end-to-end implementation of proposed solutions.
Evaluate existing processes, identify gaps, and recommend continuous improvements.
Perform project management and administrative tasks that support team goals.
Support staff coaching and training and prepare related documentation.