Analyst Program Performance

Independent Electricity System Operator

4d•CA$97,708 - CA$139,568•Hybrid

About The Position

The IESO is committed to ensuring Ontario’s electricity system meets the province’s needs today and into the future. This role is within the Demand Side Management (Energy Conservation) division within the Power System Development Business Unit. The energy sector is rapidly evolving, offering exciting new opportunities for those who want to make a difference, especially those in Ontario's First Nation communities. The Analyst, Program Performance, under the direction of the Supervisor, Program Performance, is responsible for providing assistance for the design, delivery, and continuous improvement of demand side management programs for the IESO, including Save on Energy programs, specifically current and new programs for First Nation communities and residential programs for locally constrained areas, to address the needs of Ontario’s power system and electricity consumers. This individual is responsible for supporting administrative responsibilities, including those related to the administration of contract obligations, milestone management, payment processing and compliance, as well as customer service. The role will also assist in activities that may contribute to program design, procurement, program delivery, business development, technical review, communications and other types of support to achieve program energy and demand savings targets within established budgets.

Requirements

4 years of university training
2 to 6 years of experience
Demonstrated experience managing administrative functions such as invoice and support document review, invoice approvals, contract knowledge, vendor management, data management, Excell knowledge and technical knowledge of energy efficient measures related to programs and may identify workflow issues or improvement opportunities.
The Analyst would recommend solutions either to a Program Advisor or Manager but would not be responsible for making decisions related to these problems.
When the Analyst identifies a clear error in a program report or document they would be expected to resolve the error without supervision.
Legally eligible to work in Canada

Nice To Haves

Qualified candidates who self-identify as First Nation, Metis or Inuit, particularly those with lived experiences in or with First Nation communities in Ontario are strongly encouraged to apply

Responsibilities

Provide support to Advisors and others on the Program Performance teams
Provide advice on proposed new or improved operating processes that would result in gaining efficiencies or improving ratepayer value
Assist in maintaining knowledge and awareness of innovation, technological developments, best practices and market transformation activities in the industry
Support the development of recommendations to support the continuous improvement and evolution of demand side management programs
Assist in analysis to support program design, including program concepts, measures and behavior, customer and market characteristics, barriers and opportunities, participation forecasting, cost-effectiveness tests and business case development
Assist in the analysis to recommend and establish incentive levels for various energy saving measures, as well as to establish appropriate budgets for programs
On an ongoing basis, assist to review the effectiveness of existing processes and recommend changes to processes, systems, procedures and market-facing documents and qualify new opportunities, emerging technologies and delivery models for inclusion in program design, as necessary
Support program management, including administration and evolution of program rules, participant contracts, calculation spreadsheets, partner contracts, invoice reconciliation, budget management and related information system content.
Assist in program launch activities and implementation of program improvements (i.e., change management requests) with staff input from other business units across the IESO, including Legal and Procurement
Support contract compliance activities, including review of performance deliverables for payment purposes.
Support program management, including administrative tasks related to program requirements, contracts, worksheets, information system content
Support the maintenance of the IESO’s library of prescriptive and quasi-prescriptive conservation measures, and the IESO’s library of end-use load profiles.
Support necessary research and analysis to support demand-side management programs, including technical research for the assumptions used for estimating the energy and demand savings for energy conservation measures and assessing their cost-effectiveness.
Assist in the development and maintenance of technical specifications for new and existing energy conservation measures including requirements for eligibility and measurement and verification processes
Foster strong relationships with internal and external stakeholders, including other IESO business units, Save-On-Energy customers, market participants, channel partners, local distribution companies and industry associations to optimize participation in demand-side initiatives.
Assist in issues management support, working with senior members of the Performance team to support customers and internal stakeholders to bring forward and resolve issues and enhance programs.
Support the development of external communications materials to train, educate and advise customers and stakeholder groups (e.g., public information sessions, webinars, training material, market notices, program launches and improvements, etc.)
Participate in internal and external stakeholder sessions and, where applicable, support working group meetings
Implement a customer-focused approach to contract and program administration by ensuring terms, conditions and requirements are enforced with consistency and due consideration for fairness, reason, and the principle of offsetting positions through negotiations.
And other duties or responsibilities as may be assigned.